at Lincoln Financial Group in Springfield, Illinois, United States
Job Description
Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Phoenix, AZ (Arizona); Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 72856
The Role at a Glance
We are excited to bring on a Manager of System Configuration & Installation to join our Group Protection Claims & Operations Team in one of the following key city offices (Dover, NH; Omaha, NE;).
Background Details
As the Manager of System Configuration & Installation, you will provide leadership, coaching and development to your team of approximately 6 direct reports (including a Supervisor and their respective direct reports) who will be either configuring and installing our new cases during the onboarding process or onboarding FMLA and respective FMLA takeover for our customers. You will be responsible for managing and creating an environment that supports the customer-centric strategy, vision, and priorities of the organization. If this sounds like a role for you, please read on!
What you’ll be doing
+ Manages team and processes for the System Configuration & Installation team.
+ Responsible for ensuring workloads are appropriately balanced among team members and within established turnaround times.
+ Partners with internal Leadership to ensure common goals are met and/or exceeded.
+ Builds organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality and turn around times.
+ Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects.
+ Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with
Leadership to incorporate new trends and developments in current and future solutions.
+ Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise
initiatives.
+ Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility.
+ Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the
development of talent.
+ Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
+ Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects.
+ Ensures that top talent is hired and retained.
What we’re looking for
Must-haves:
- 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) (Minimum Required)
- 5+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role
- Intermediate/Advanced Microsoft Excel skills
Nice-to-have experience (Preferred):
- 2+ years of progressively responsible experiences including leadership or supervisory experience.
- Ability to balance competing priorities (system, customer, broker) and ability to lead a team.
- Ability to prioritize and continuously improve processes, procedures, systems, and the team.
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
+ A clearly defined career framework to help you successfully manage your career
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
+ Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
+ Effective productivity/technology tools and training
Pay Range: $67,000 – $120,700
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\page\id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln’s fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may declin
