at All-Stat Portable in Skokie, Illinois, United States
Job Description
Description:
Reliable Medical Dispatcher will act as a communication point for emergency and non-emergency calls. The dispatcher will receive requests, transmit messages and track vehicles.
Primary Responsibilities:
+ Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.
+ Intake orders from clients and customers via phone, professionally and respectfully
+ Enter all orders in medical tracking system and maintain logs and other information
+ Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.
+ Assist technicians/nurses with troubleshooting.
+ Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
+ Provide field techs with information about orders, traffic, obstacles and requirements
+ Make CD images and distribute appropriately
+ Grant online access to outside medical professionals
+ Correct and modify issues with exams or order information
Requirements:
+ Excellent communication skills both verbal and written
+ Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively
+ Great interpersonal skills to interact with internal and external managers, clients and associates
+ Experience in upholding performance and quality standards
+ High school diploma or higher education
+ Previous Medical Dispatch or customer service experience
+ Flexible schedule and hours
Benefits:
+ Generous Medical, Dental and Benefits Package
+ PTO
+ Long-Term Disability and Life Insurance
+ Overtime Opportunities
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