Water Restoration Supervisor

at SERVPRO of Peoria in Pekin, Illinois, United States

Job Description

SERVPRO of Peoria Team Fletcher is hiring a Water Restoration Supervisor!   As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.   Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control 
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities 
• Document a detailed and accurate job file to support the services provided 
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Perform vehicle and equipment maintenance, as assigned

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

  Position Requirements

• At least 1 year of experience in water damage cleanup and restoration required
• Valid driver’s license
• High school diploma/GED (preferred)
• IICRC certification a plus

  Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

  Each SERVPRO® Franchise is Independently Owned and Operated.    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.  SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.