at Dexter Magnetic Technologies in Elk Grove Village, Illinois, United States
Job Description
Dexter Magnetic Technologies supplies specialized magnetic solutions and components to demanding applications in the medical, aerospace, defense, semiconductor manufacturing, oil and gas, and industrial end markets. Dexter’s engineers solve complex customer problems with innovative solutions, winning business based on quality, customer support, and application engineering expertise.
For more information on Dexter Magnetic Technologies, please visit: https://www.dextermag.com/.
Basic Purpose and Objective of the Position:
The Customer Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for assigned accounts, building trust and rapport while identifying, documenting, and acting on areas of opportunity and otherwise delivering and developing best practices.
As a Customer Program Manager, you will manage projects for assigned OEM accounts with a global reach within highly regulated end markets. Your mission will be to bring maximum value, world class customer experience, and meaningful and mutually beneficial outcomes for The Company and the customer. You’ll work cross functionally to provide outcomes to the benefit of our strategic priorities as they align with the account strategy. You are able to identify valuable recommendations, communicate them in an actionable frame, and build a coalition to execute that priority as well as to identify further value-added project opportunities to satisfy the needs of a long-term customer relationship.
Major Responsibilities: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Contribute to the development of the account plans aligned with overall business objectives.
- Lead a cross function team on execution of the plan both internally and externally with assigned accounts.
- Work collaboratively with all areas of the business to divide and conquer both strategic and tactical actions with assigned accounts. Interface with assigned accounts to understand and prioritize requirements, requests, and issues into actionable tasks for the greater cross functional teams.
- Own weekly customer meetings, notes, presentations, and follow up on key programs.
- Communicate effectively with both internal and external stakeholders at all levels to better understand customer needs, business priorities, and share insights.
- Provide guidance on responses, deliverables, and proposals based on strong working relationships with assigned accounts.
- Tracks status to customer deliverables and take ownership of meeting and exceeding expectations.
- Identify potential account specific risks, develop and execute mitigation strategies.
- Other duties as assigned.
SALARY RANGE: $95,000-$112,000
Education and Experience:
- Bachelor of Engineering or Business with 5-7 years of relevant work experience, preferably within engineering, sales or project management.
- Expertise managing complex programs in a highly regulated manufacturing environment and global matrix environment ideally at OEM and/or Tier 1
- Working knowledge of highly regulated market product development and qualification cycles.
- Experience navigating contract requirements and associated commercial terms impacting revenue recognition.
- Demonstrated large project management experience.
- Experience successfully managing rigorous customers in our Aero/Defense, Medical, or Semi CapEx end markets.
Successful Essential Skills
- Communication – able to clearly and succinctly send a message in a variety of communication settings and styles. Must be able to interact and effectively communicate with individuals at all levels of the organization. Can create open channels of communication, adapt message to fit audience, express ideas clearly and concisely, keep others well-informed, listen carefully to input and feedback.
- Managerial courage - Willingness and ability to champion and enforce company procedures, standards and policies and to maintain utmost confidentiality in handling sensitive company and employee information
- Relationship management – after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization. Creates a climate where people want to do their best – empowers others. Invites input from each person and shares ownership and visibility.
- Excellent problem solving skills: uses rigorous logic and methods to solve problems producing effective solutions to problem statements.
- Excellent time management skills: concentrating effort on priorities and overall planning, awareness and response to what is due now, short and long term.
- Strong computer skills: i.e., working knowledge of Quality Management Systems (ISO9001)
- Ability to initiate and complete multiple concurrent projects.
- High level of business acumen: Understands policies, practices, technology, trends and information and how those affect the business.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
