at KONED LOGISTICS INC. in Berkeley, Illinois, United States
Job Description
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality
standards, deadlines, and proper procedures, correcting errors or problems; Resolve customer complaints or
answer customers' questions regarding policies and procedures; Provide employees with guidance in handling
difficult or complex problems or in resolving escalated complaints or disputes; Review records or reports
pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate
performance; Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems.
