Military Benefits Specialist (Call Center- REMOTE)

at WPS Health Solutions in Marion, Illinois, United States

Job Description


Who We Are
is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than . Proud to be military and veteran ready.
Culture Drives Our Success
WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
From 2021 to 2023, WPS Health Solutions was recognized for several awards:




Role Snapshot
We are seeking a talented Military Benefits Specialist to join our team! The successful candidate will play a critical role in providing phone support to military members, retirees, and dependents eligible for both TRICARE and Medicare benefits. In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics.
In this REMOTE role all necessary EQUIPMENT will be PROVIDED.
A Day in the Life of a Military Benefits Specialist:
Respond to an average of 80 or more inbound phone calls per day from retired military beneficiaries and medical providers.
Receive calls from retired military beneficiaries regarding their claim questions and status. You will use our various systems to find the sometimes-complex information and be expected to patiently explain it in a way that is easy-to-understand.
Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.
Maintain a high level of accuracy in handling confidential information and records.
Provide exceptional customer service to ensure a positive experience for each caller.
How do I know this opportunity is right for me? If you:
Have strong communication and interpersonal skills, including the ability to effectively explain complex information.
Have exceptional customer service skills and the ability to handle difficult situations with empathy and patience.
Can multitask, prioritize, and manage time effectively in a fast-paced environment.
Can maintain a high level of accuracy and attention to detail.
Have proficient computer skills and willingness to learn new systems and processes.
What will I gain from this role?
We offer a dynamic and challenging work environment, competitive salary and benefits package, and opportunities for growth and advancement. Don't miss this chance to make a positive impact on the lives of retired military beneficiaries and join our team as a Military Benefits Specialist!
Minimum Qualifications
1 or more years of customer service experience working in a fast paced, high volume call center environment
Preferred Qualifications
2 or more years of experience in a fast paced, high volume call center environment
1 or more years of customer service experience working with health insurance and/or medical claims
Ability to learn medical and insurance terminology
Proficient in Microsoft Office products
1 or more years of experience with navigating dual monitor screens and utilizing multiple programs at once
Strong skillsets in multi-tasking, research, and problem-solving
Additional Information
Start Date: Monday, April 15th, 2024
Starting Pay: $18.00/hr
Training Schedule: First 8 weeks of employment. The training shifts will go from 8:25am-5:00pm CST Monday-Friday.
Scheduled Shift: Once training is completed, schedule will be determined by seniority you could be scheduled to work 8 - hour shifts starting between Monday 4:55am-Friday 10:00pm CST (later ending or overnight shift may be required for a short period of time)
Once training is completed, shift differentials available for late and overnight shifts
Location: Work from home 100% remote, including training.
For remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps... For full info follow application link.

Wisconsin Physicians Service Insurance Corporation is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities employer.

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Job Posting: 11715479

Posted On: Feb 29, 2024

Updated On: Mar 09, 2024

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