at Luminator Technology Group in Chicago, Illinois, United States
Job Description
Department: Field Operations
Job Status: Full-time FLSA Status: Exempt Reports To: Field Service Supervisor Division: Mass Transit Amount of Travel Required: up to 25% Work Schedule: M-F Positions Supervised: 0 Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide. Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries. Luminator is seeking to fill our full-time Field Service Technician role to join our growing and dynamic Field Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator. The successful Field Service Technician candidate will be part of a team working to expand a strong and proven concept that has solid growth potential, with the opportunity to create substantial shareholder value. You will be responsible for conducting customer service visits, documentation, day-to-day repair, and preventative maintenance for various transit agencies and clients. You will identify and resolve equipment malfunctions, work with manufacturers, or field personnel as necessary to procure replacement parts. Why Work at Luminator? Luminator possess great company culture! We offer a competitive total compensation package, including annual incentives. We offer a generous PTO plan, plus 8 paid company holidays, and 3 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options as well as earning time off on your first day! In this role, you’ll be part of a team that is building an inclusive and diverse culture of excellence! This role will be integral in setting the tone and culture at Luminator. ESSENTIAL FUNCTIONS: The successful candidate will have the ability to challenge the organization effectively, resolve problems, and willing to provide a hands-on approach in finding solutions. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations are available to qualified individuals with disabilities in performing the essential functions.+ Ability to comfortably manage multiple assignments simultaneously.
+ Ability to troubleshoot basic electronic operations and make sound technical decisions.
+ Must be able to calmly work with customers during demanding situations.
+ Must be able to work daytime and nighttime hours as required by the work. Intermittent domestic travel (up to 25% as required) for warranty and non-warranty repair work, retrofits, startups, and troubleshooting.
+ Demonstrated success self-managing assigned work
+ Familiarity with automotive wiring – DC, low voltage, etc.
+ Demonstrated ability to read and understand schematics and wiring diagrams
+ Expertise with electrical systems, use of voltmeter and other tools
+ Skilled in testing and recording voltages
+ Perform work using small tools or hand tools
+ Other job duties as required.
QUALIFICATIONS: The Field Service Technician will be an experienced, operationally oriented professional who can successfully lead as a very hands-on Field Service Technician to scale for additional growth and maximize potential. This professional will possess:+ Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Knowledge of business principles involved in strategic planning, repair techniques, production methods, and coordination of people and resources.
+ Knowledge of policies, procedures, and transit systems.
+ Knowledge of MathWorks, Autodesk AutoCAD, Miscrosoft Visual Basic, and SCADA software.
+ Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
+ Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
+ Understanding written sentences and paragraphs in work-related documents.
+ Talking to others to convey information effectively.
+ Ability to listen to and understand information and ideas presented through spoken words and sentences.
+ Ability to communicate information and ideas in speaking so others will understand.
+ Ability to read and understand information and ideas presented in writing.
+ Ability to apply general rules to specific problems to produce answers that make sense.
+ Ability to speak clearly so others comprehend the delivery of the message.
+ Technical and business knowledge including proficiency with Microsoft Office applications; Prior experience with ERP environments and planning in database tools preferred.
+ 2-4 years technical experience required.
+ HS diploma or equivalent required
+ AS degree; A+ certification preferred.
ADDITIONAL PRIORITIES: The Field Service Technician will prioritize and broadly execute the following:+ Ability to communicate, both orally and in writing, complex technical issues in a clear, concise matter, to individuals with little or no technical background.
+ Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change along with having attention to detail skills.
+ Ability to maintain electronic equipment.
+ Ability to review technical documents to plan work.
+ Ability to confer with other personnel to resolve operational issues.
+ Ability to prioritize and manage projects to ensure all deadlines are met is essential.
+ Ability to work independently and meet deadlines in a fast-paced team environment.
+ Ability to work efficiently and accurately with details and fluctuating work volumes.
LOCATION: Plano is a city in the state of Texas, just north of downtown Dallas. It is a hub for many corporate headquarters and has been rated by Forbes as the safest city in 2011. Plano has many visitors, 80% of which are business travelers. The Preston Road area is home to major corporate headquarters of Fortune 1000 companies which have brought thousands of jobs to the area. Plano has two major space reserves: Arbor Hills Nature Preserve (200 acres) and Oak Point Park & Nature Preserve (800 acres). Bob Woodruff Park and Oak Point Park are connected by biking trails providing an abundance of outdoor recreation for families in Plano. These parks also include activities such as zip lining and Tarzan swings. They have five recreation centers that feature pools, dog parks, and amphitheaters for entertainment. This represents 84 parks. They feature an annual balloon festival every September that draws thousands. Collin College has two campuses in Plano. Southern Methodist University (SMU) and Dallas Baptist University also have campuses in Plano. There are 70 public schools and 16 private schools. Plano has more graduates than other comparable communities in Texas, graduating 93% of their classes, and score 18 percentage points higher than the same population in Dallas. Many graduate as National Merit Scholars. Plano is served by the Dallas Area Rapid Tra