at Auto Job Experts in Champaign, Illinois, United States
Job Description
An Automotive Service Advisor is responsible for assisting customers with their vehicle repair needs. Their duties include:
-Greeting customers and telling them about the types of services their shop offers.
-Updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections.
-Processing customer transactions upon completion of their vehicle repairs.
Service Advisors answer questions from customers and service providers. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints. Their duties include working with computers and building and maintaining relationships.
Examples of Service Advisor duties:
-Interact with customers, listen to their questions and concerns and provide timely responses.
-Educate clients about the company’s products, services and offers.
-Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
-Review customer accounts and report changes to internal staff.
-Manage complaints, returns and resolve customer grievances.
-Record customer details and transactions.
-Serve as a customer relationship manager.
-Serve as a link between customers and different departments in the organization.
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Job Posting:
11718724
Posted On:
Mar 01, 2024
Updated On:
Mar 31, 2024
