at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryCustomer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
We are seeking a Program Manager with the drive, experience, and skill set to lead our most complex Professional Services programs (both advisory and implementation) through to value realization for our customers. You will lead programs where you not only help create the strategy but also guide our customers at the executive level to align on overall objectives and outcomes of the engagement as well as the KPIs to measure its success. You will be accountable for leading the execution to achieve the desired value and outcomes.
Primary Responsibilities:
Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement's success at the executive level
Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables
Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer
Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value
Partner with internal teams (Sales, Success, Product, Executive Sponsors, etc) to make sure we are aligned as One Salesforce and leveraging all necessary parties to ensure our customers' success
Proactively build and expand business relationships which enable us to support, develop, and win business that delivers mutual value
Define and create foundational Program Management processes/documentation such as risk management plan, governance plan, communication plan, program plan, project plan, financial management plan, etc
Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes
Plan and manage program staffing and financials
Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.
Coach and partner with customer executives
Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive success
Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.
Identify, handle and mitigate program risk
The ideal candidate will have:
A passion for Salesforce, our values, and especially the role the Salesforce Services organization plays in our success.
10+ years using/implementing the core Salesforce products (Sales Cloud, Service Cloud), ideally as a consultant
A successful track record of leading large ($10MM +) and complex programs with measurable outcomes that have positively impacted the business
A strong sense of vision for the customer with a maniacal focus on executing at speed
A proven ability to generate trust and build relationships
The ability to advise and lead teams through influence without positional authority
The ability to quickly build momentum on a program and sustain it
A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
5+ years leading a team of 40+ people across multiple geographies and workstreams
Desired skills and experience:
Ability to rapidly build senior level credibility with the Customer in a true partnership relationship
Ability to drive and shape the big picture while... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
