at Illinois Tollway in Downers Grove, Illinois, United States
Job Description
Position OverviewThe Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
The Tollway is excited to offer an internship program that will provide participants with a challenging, meaningful, and real-world experience into the day to day operations of the Tollway. Participants will support departments on a variety of high-stakes projects related to administrative support, process development and improvement, and project management. In addition to having a dedicated mentor, participants will receive access to leadership and professional growth activities to gain valuable career experience.
The Intern’s responsibilities include but are not limited to:
- Assist with the development and administration of programs, procedures, and guidelines which aligns the workforce with the strategic goals of the department and the Tollway
- Identify opportunities to improve the efficiency and effectiveness of programs, processes, and the performance of departmental operations
- Collaborate with departmental leaders to get results through influence and consensus building
- Perform research, identify relevant issues, trends, insights and gaps, and provide analysis to develop strategy and drive decision making
- Monitor project efforts and measures the effectiveness of improvements through regular status reports that indicate visible improvements and successful outcomes
- Complete other special projects and duties as assigned
PROGRAM HIGHLIGHTS
- Real-time skill application and capstone project/presentation
- Assigned mentorship and professional development program
- Hybrid learning environment and interactive group experiences
- Job shadow and career development activities
- Flexible scheduling for part time participation during the summer (20-30 hours per week).
Visit https://www.illinoistollway.com/about/careers for more information
Internship Opportunities will be available with the following Departments:
- Administration (Human Resources)
- Business Systems (Data Analysis)*
- Executive Office & Directors (Government Legislation)
- Facilities and Fleet (Automotive/Inventory Management)
- Finance (Accounting, Budget, and Debt Management)
- Information Technology (IT Support, Application Development, Cybersecurity)
- Internal Audit (Financial and Compliance Auditing)
- Office of Inspector General (Investigation)
- Operations (Customer Relations, Community Outreach, Training & Development)
- Planning (Environment/Urban Planning)
- Stakeholder Engagement (Digital Communications & Marketing)
*Business Systems internship will be year-long from June 2024 to May 2025.
