at United Community Bancorp, LLC in Godfrey, Illinois, United States
Job Description
Personal Banker - Godfrey, IL
Godfrey, IL
Liberty Bank, a United Community Bank, is in search of a personal banker for the Godfrey Branch. This position will establish customer relationships through initial sales and services for new and existing clients in order to support the retention and growth of profitable client relationships, inside sales, customer prospecting, and customer liaison activities. Must be available for Saturday morning rotation.
Roles and Responsibilities:
Analyze customer utilization of products and services to identify potential product sales opportunities and referrals
Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information
Issue debit cards, Gift/Ace cards and explain operation to customers
Quick rate CD's
Facilitate timely resolution of customer requests and concerns while exhibiting excellent customer service
Promote customer retention
Participate in community events to identify sales opportunities
Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services)
Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements
Keep up-to-date on new retail products, services, regulations, and policies
Responds to customer questions regarding products
Manage customer accounts including performing Stop Pays, managing dormant, IRA/RMD, safe deposit box, and NSF accounts
Medallion Stamp authorization to verify signature cards for closed accounts Create EOY and EOM reports as required for records
Perform teller duties and required daily balancing if applicable
Answer telephone inquiries
All other duties as assigned
Knowledge of all regulatory standards
Knowledge of how to scan, copy, and fax documents
Complete all training and online testing requirement as assigned
Have knowledge of and uphold all bank policies and procedures
Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
Experiencing using Teller system and customer database software is preferred
Education/Experience Requirements:
High school diploma or equivalent
Prior banking experience is preferred
Additional Requirements:
Excellent customer service skills within the banking industry is preferred
Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
Knowledgeable of financial institution regulations
Excellent Stress Management/Composure skills
Problem Solving/Analysis skills
Strong attention to detail
Strong time management and organizational skills
Ability to multitask
Strong professional integrity in compliance with company policy, and ethical and legal standards
Ability to practice discretion and handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision
Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements:
Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
The employee may occasionally lift and/or move up to 25 pounds
Personal Banker - Godfrey, IL
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
