at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 49742
Department: NUL Access Services
Salary/Grade: NEX/10
Job Summary:
Under general supervision, performs specialized customer service including staffed locations (NUL Main Library circulation desk and Mudd Library service desk) assisting faculty, students, staff, and visitors. Performs material paging, reshelving and document scanning work. Maintains departmental web pages and SharePoint site.
Work Hours: Sunday-Thursday 12pm-8pm. 37.5 hours per week. Intersession, winter recess, and summer break hours will differ.
Please Note: The target budgeted minimum starting salary for this position is $21.96 hourly. Offers will be based on candidate experience and education, as well as equity within Northwestern University. This position is in a bargaining unit represented by the Service Employees International Union (SEIU), Local 73.
Specific Responsibilities:
Service Desk Support Services:
- Provides service desk staffing as well as student worker backup and support. Provides basic interpretation of policies and procedures, explains and answers questions that may arise; recommends changes. Refers patrons to other library service points as needed.
Departmental Support Services:
- Assists with departmental duties including paging materials from shelving locations, updating item or patron records, media center support, stacks maintenance and scanning print materials for course reserve, document delivery and interlibrary loan lending.
Document Delivery and Interlibrary Loan Borrowing Support:
- Performs citation verification and request processing using the appropriate tool for Northwestern University members’ request fulfillment.
Departmental Documentation:
- Updates, maintains, and enhances the departmental SharePoint site and webpages.
