at ABB Inc in Chicago, Illinois, United States
Job Description
Services Inside Sales Specialist - US North RegionTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
A Service Sales Specialist plays a fundamental role in achieving our ambitious revenue growth objectives. You must be comfortable multitasking by answering numerous incoming calls and making dozens of calls per day. You will build relationships internally with the Fulfillment Teams, Technical Proposal Managers, Sales Managers and Administrators. You will also rely on and work with Channel Partners and Manufacturers' Representatives. You should be comfortable being the key point of contact for many customers that have immediate urgent needs. An ability to learn processes quickly and think creatively will be necessary to add value to customers. This position operates is a dynamic environment. It's imperative to be able to organize, prioritize and have confidence to respond.This is a position with global grade
12Your responsibilities
Exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Assists outside sales personnel with quotation, order processing/management, customer interactions and internal communication with ABB factories and Aftermarket amongst others
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Fielding of website generated service requests
Route qualified opportunities to the appropriate sales managers for further development and closure
Work in concert with the Sales Directors to strengthen relationships with ABB partner organizations (CIO, IC&S, Utility, etc.)
Work with Technical Proposal Managers, Application Engineers, and Customers to provide larger project quotations
Support closing orders and achieve quarterly quotas
Research accounts identify key players and generate interest
Prospects for new accounts within a specified geographical territory
Generates low dollar proposals
Generates parts only proposals
Works with factory teams to secure material pricing
Coordinate with Aftermarket Parts Channel Mgr. and Sales as required
Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
Processes product & service quotations and drive continuous follow up throughout the completion of the customer's purchasing cycle
Gathers and reports to management information regarding the company, competitors, pricing, products, and current and future market trends as well as assists management and vendors in planning, tracking, and implementing sales strategies and developing new markets
Able to meet deadlinesYour background
High School Diploma with 5 plus years of proposal generation and/or customer support experience
Bachelor's Degree preferred
Alternatively, a special combination of education and experience and/or demonstrated accomplishments in the electrical industry
General knowledge of power transmission & distribution products/systems preferred
Previous experience with business-to-business customer support preferred
Must have knowledge and skill in utilization of computer databases
Candidates must already have a work authorization that would permit them to work for ABB in the USMore about us
Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale... For full info follow application link.
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
