at Wayfair in Wilmette, Illinois, United States
Job Description
Brief Overview of Position
Come join the team that is reinventing home! Wayfair is currently hiring for our very first physical retail store location!
Wayfair is looking for motivated individuals to join our sales/customer focus team who are passionate and relentlessly focused on boosting sales, building personalized connections, and creating an environment that invites and inspires our customers.
Location
Wilmette, IL
Essential Functions
- Drive sales in store by building personalized connections with customers through thoughtful questions to understand their needs..
- Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
- Become an expert of Wayfair products and services to help guide customers thru their questions & provide product options both in store and online thru our endless aisle and store application.
- Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, and our app.
- Assist customers on the sales floor.
- Collaborate effectively in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, backfill substitutions, and general upkeep of the store.
- Exemplify a positive and professional attitude on a daily basis with customers and team members.
- Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
- Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, and operations.
Experience Qualifications
- Less than 1 year – Retail sales experience (Design related environment and specialty sales experience a plus)
- Ability to work a flexible schedule, including nights, weekends, and holidays
Skills and Abilities
- Passion for great customer service and a drive to exceed sales targets. (Medium proficiency)
- Strong communication and relationship management skills. (Medium proficiency)
- Ability to thrive in a fast paced and changing environment, with the ability to adapt and grow. (Medium proficiency)
- Demonstrated ability to work in a team sales environment. (Medium proficiency)
- Comfortable with technology including mobile applications, google tools, and portable devices.(Medium proficiency)
- Ability to work flexible schedule, including nights, weekends, and holidays.
Physical Demands
- Stationary Position – Constantly
- Move/Traverse – Constantly
- Stationary Position/Seated – Rarely
- Transport/Lifting – Occasionally (50)
Transport/Carrying – Occasionally (50)
- Exerting Force/Pushing – Occasionally (50)
- Exerting Force/Pulling – Occasionally (50)
- Ascend/Descend – Occasionally (50)
- Balancing – Occasionally
- Position Self/Stooping – Frequently
- Position Self/Kneeling – Frequently
- Position Self/Crouching – Frequently
- Position Self/Crawling – Occasionally
- Reaching – Occasionally
- Handling – Constantly
- Grasping – Constantly
- Feeling – Constantly
- Communicate/Talking – Constantly
- Communicate/Hearing – Constantly
- Repetitive Motions – Frequently
- Coordination – Frequently
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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