at Strategic Staffing Solutions in Peoria, Illinois, United States
Job Description
- Provides prompt accurate and courteous response to our customers relating to Move in Move Out and Outages
- Solve routine problems (Contact Supervisor or Team Lead for more complex issues)
- Display Active Listening and superior customer service skills to our customers
- Obtains client information by answering telephone calls; verifying information.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines.
- Ability to stay calm when customers are stressed or upset.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
