Vice President of Hospitality

at Compass Group, North America in Chicago, Illinois, United States

Job Description

Levy Sector

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Due to business growth, Levy is recruiting for Vice President of Hospitality positions across a number of North America locations.

Based at one of our marquee locations, the Vice President of Hospitality Strategy role works closely with our partners to build and implement a food and beverage experience unique to the location – providing memorable experiences for every fan who enters our gates. The ideal candidate will be an experienced and dynamic leader who is able to define a compelling vision that inspires others to bring their best selves to work each day. They will be an important figurehead for Levy at your location – demonstrating passion, inclusivity, and innovation. Most importantly, you’ll be a nice person who people want to work with and for.

Detailed Responsibilities

• Leading the location team, proactively coaching and motivating team members to deliver their best

• Building a strong partnership with our onsite partner and developing a shared hospitality vision for the location

• Delivering against our financial goals and strategic priorities

• Overseeing and project managing major technology implementations or renovations

• Using the range of data and insights they have available to them to continually enhance the experience we deliver to fans and team members

• Working in partnership with our partners and regional leadership team to develop location strategic plan

• Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors

• Leading activities to implement technological and service initiatives to differentiate the location and create a unique guest experience

• Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location

• Reviewing financial reports and developing action plans to best achieve business goals

• Completing team member performance reviews including career development planning and compensation

• Supporting business development activity by actively engaging with partners, vendors, and guests

• Interviewing applicants interested in roles requiring your hiring consideration and approval

• Overseeing menu and service development projects by collaboration with culinary leadership and partners

• Overseeing season planning process ensuring alignment with Levy and partner expectations/goals

• Coaching team members for optimal performance and engagement

• Working with the legal department to ensure all contracts and agreements are authorized and maintained

• Conducting manager meetings to engage, inform and build alignment

• Holding team one to one meetings ensuring continuous communication and engagement

• Overseeing project management of construction/refurbishment activity that happens at location

• Conducting event walks interacting with team members, guests, partners, and VIPs

• Identifying and planning for management support needs when business will exceed location’s current resources

• Implementing an emergency response plan at the location and overseeing commitment and required training

• Managing Location recognition program ‘Levy Legends’ by leadership promotion and participation

• Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness

• Completing progressive discipline with leadership team to hold team members accountable and improve future performance

• Meeting with sponsors and contractors for F&B Alliances in the building to ensure all business needs are represented

• Overseeing closing/sign off on payroll on a by-weekly basis for team members

• Managing POS deployment/tech initiatives as business dictates, overseeing training and implementing of new systems

• Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals

• Planning budget and P&L management to support optimal financial achievement

• Engagement planning in collaboration with leadership team, so our team feels supported by, and committed to Levy

• Career development and progression mapping for managers and key hourly employees to backfill and build upon internal talent bench

• Where applicable, meeting with other marketplace leaders to ensure clear lines of communication between Levy accounts

• Other duties and responsibilities as assigned.

Skills and Experience

• 10+ years leadership experience in Hospitality or Retail

• Experience managing large scale projects is preferred

• Bachelor’s Degree in Business Management is preferred

• High level of computer literacy

• Understanding of financial concepts

• Passion for hospitality, food, and retail

• Excellent interpersonal and stakeholder management skills

• Able to work evenings and weekends in line with the event schedule

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Flexible Time Off Plan

+ Holiday Time Off (varies by site/stat