at Allscripts Healthcare LLC in Chicago, Illinois, United States
Job Description
Allscripts
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
***This position is fully remote. Candidate must be able to work 10am-7pm, or 11am-8pm Eastern Time.***
Support a Team of Go-Getters
Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, email and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.
Are you the right fit?
Are you passionate about customer service? Are you an avid problem solver? Are you typically considered a life-long learner? Are you looking for an environment where you can grow?
What you will contribute:
- Provide live chat, email and phone service to Practice Fusions EHR community
- Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
- Maintain high levels of customer satisfaction by providing fast and accurate responses
- Be a champion of change management with both internal and external customers
- Document and manage customer interactions in our Salesforce CRM system
- Support leadership and actively contribute to key business initiatives
- Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
- Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform
The ideal candidate will have:
- Bachelors degree (preferred)
- Previous customer service experience
- Creative and effective problem-solving skills
- Excellent written and verbal communication skills
- Friendly, patient and professional phone demeanor
- Dependable with the ability to work in a fast-paced environment
Requirements:
- Capable of working in a remote setting currently
- Can work 10:00am - 7:00pm EST or 11:00am-8pm EST
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and
