at Mondelez International in Chicago, Illinois, United States
Job Description
Job Description
Are You Ready to Make It Happen at Mondelez International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
+ Customer Relationship Management (e-commerce, Food Services, Clubs, Retail, Distributors).
+ Build and maintain best practices to ensure Customers receive consistent products that meet their expectations.
+ Provide technical support for the development and execution of action plans to improve customer experience.
+ Understand and ensure all relevant MDLZ locations comply with the customer’s quality expectations.
+ Serve as the Quality lead to investigate customer issues and ensure the identification of root causes and close out of corrective and preventive actions.
+ Facilitate the collection of Quality Metrics to support Customer scorecards.
+ Trade Quality Audits
+ Partner with the service provider on the planning and execution of the trade quality audits to ensure they are done in full promptly.
+ Present the data and work with all the relevant internal business stakeholders to ensure action plans are implemented to address audit findings.
+ CS&L Quality Compliance
+ Supports the preparation of the DSDs & RDCs for the external quality audits.
+ Support the iDSD program rollout to support the organization to eliminate losses and drive efficiencies; establish stretch goals for KPIs and KAIs along the journey aligned to the Compelling Business Need (CBN).
+ Verify and support activities to drive compliance with FDA FSMA Sanitary Transport and Intentional adulteration rules and all Mondelez Quality Policies and expectations.
+ Network Hold Coordination
+ Liaise the Hold and Release process at all distribution center locations to ensure network Holds are appropriately managed and required tasks are executed.
+ Plans and executes, with the involvement and support of relevant departments, traceability tests, and mock recalls.
What extra ingredients you will bring:
+ 5-8 years of food safety and quality experience.
+ Knowledge of quality and freshness guidelines at the point of sale.
+ Required experience in SAP QM and preferably IM-MM, WM, EWM, and APO.
+ Experience is also required in the Integration with external WMS (e.g. 3PL and/or DCs).
+ Knowledge of Logistic/Distribution quality management including audit experience
+ Knowledge of food safety, product quality programs, HACCP, GMPs, and Allergen issues.
+ Knowledge of FDA/FSMA requirements for warehousing and transportation
+ Ability to lead, influence, and manage teams with different project spectrums.
+ Ideal bachelor’s degree in food science, Food Safety, or other related science field
+ Previous roles partnering with external partners or managing external communication preferred.
+ Integrated Lean Six Sigma experience preferred.
Travel
Less than 40%
Education
Bachelors degree is required
Work schedule:
This is a hybrid role with standard working hours
No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelez International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz , Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Job Type
Regular
Supply Chain Quality Assurance
Product Quality, Safety and Compliance
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
