at Caterpillar, Inc. in Chicago, Illinois, United States
Job Description
Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
The Senior Informatica P360 Support Engineer is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
What You Will Do:
Responsibilities of the incumbents is to provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.
+ Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
+ Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries
+ Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
+ Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
+ Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.
+ Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
+ Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.
+ Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits.
+ Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.Employee is also responsible for performing other job duties as assigned by Caterpillar management fromtime to time.
What You Will Have:
+ Strong experience working with Informatica MDM360 solutions which may include Product 360 (P360), Customer 360 (C360), Entity 360 (E360), Business 360 (B360), Supplier 360 (S360)
+ Experience with P360 implementation, able to change or update P360 Web UI, able to create attributes & Characteristic etc.
+ Good Understanding of integration patterns used in P360, hotfolder, Product & Item references, ETL (preferred IBM DataStage) etc.
+ SQL experience
+ Export template creation and editing
+ Import mapping creation and editing
+ Backend configurations including web definitions & repository set up and changes
Considerations for Top Candidates Include:
+ 3+ years of job related experience
+ Experience working with global teams
+ Ability to communicate with internal and external partners and stakeholders
+ Strong analytical, problem solving and communication skills.
What you Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Additional Details:
This position has the option to be based out of either our Chicago, IL; Peoria, IL; Dallas, TX or Denver, CO offices with a flexible hybrid work environment.
\#LI-Hybrid
\#BI (used to post on Built In)
Summary Pay Range:
$104,112.00 – $162,480.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
*Subject to annual eligibility and incentive plan guidelines .
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 25, 2024 – April 14, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals – Including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
