at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 49773
Department: University Registrar
Salary/Grade: NEX/11
Job Summary:
This position is one of two initial points of contact supporting students, staff, faculty, and alumni by performing essential reception, customer service, and administrative functions including but not limited to registering students, updating and verifying student records, and approving space use requests. In addition, this position acts as a front-line staff member of the records team in the Office of the Registrar with a special focus on maintaining undergraduate academic records. The Student Records Assistant understands FERPA and HIPAA implications for their work as well as policies and processes from all areas of the office and cultivates positive relationships with the rest of the University.
Specific Responsibilities:
Student Records
- Makes changes to student records according to approved policies and procedures;
- Creates student records for special populations;
- Performs changes and corrections to student demographic and biographic information;
- Maintains and archives records in the University document imaging systems while maintaining a high level of familiarity with all archival systems utilized by the University for student records;
- Maintains compliance with federal standards and University policy for appropriate request and release of records including an understanding of FERPA and HIPAA requirements;
- Produces transcripts of current and former students;
- Facilitates review of records and provides records support to the University community;
- Serves as notary public;
- Participates in system testing;
- Produces and updates documentation and participates in process development and improvement;
- Assists the diploma and transcript teams during critical periods including with diploma and transcript ordering, mailing supply order and distribution, and grad
