at Sonic Drive-In in Silvis, Illinois, United States
Job Description
Position: Carhop
Immediate Supervisor: Manager on Duty (MOD)
Status: Nonexempt
Position Summary: This position serves product to guests.
Essential Job Duties:
+ Ensure that product meets operational, quality, and appearance standards before being delivered to guests
+ Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
+ Provide friendly, quick, and polite service to guests
+ Promptly respond to guest requests
+ Report customer complaints/issues to MOD
+ Assist guest with payment
+ Make accurate change quickly and efficiently
+ Clear trays and trash from guests’ vehicles, patio, drive-thru, and parking lot
+ Comply with all company policies, procedures, and operational standards
+ Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
+ Regular attendance
ADDITIONAL DUTIES:
+ Report employee complaints/issues to MOD
+ Move and stock food product weighing up to 50 pounds
+ Skating Carhop:
+ Complete Skating Carhop training requirements
+ Perform duties while on roller skates
+ Perform other job-related duties as assigned or required
Time/Shift Expectations: Irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
+ Knowledge/Skills
+ General restaurant or retail knowledge
+ Basic math and reading skills
+ Effective verbal and written communication skills
+ Ability to follow directions
+ Customer service and multi-tasking skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions