at Defense Intelligence Agency in Scott AFB, Illinois, United States
Job Description
Summary We are committed to: Teamwork: Partnering at all levels and across organizational boundaries for mission accomplishment. Integrity: Adherence to the highest legal and ethical principles in our responsibilities. Excellence: Unrivaled defense intelligence expertise. Service: Putting the welfare of the Nation and commitment to our mission before oneself. Responsibilities DIA employs a variety of professionals who serve throughout the workforce to ensure successful operations. To view this position’s duties, click Vacancies to be directed to DIA’s online application system. Please make note of the position title and 6-digit Job Opening ID number to which you are interested. You can scroll to the bottom of the page to locate the announcement or click on the “Advanced Search” link and enter in the 6-digit Job Opening ID number in the “Job Opening ID” field. Requirements Conditions of Employment – U.S. Citizenship – Drug Test – Security Investigation All applicants must be U.S. citizens and are subject to a thorough background inquiry. Qualifications ASSESSMENT FACTORS 1. Diagnoses problems in computer hardware or software and makes recommendations for problem resolutions. 2. Proactively offers assistance or support when others are in need of help. 3. Facilitates the development of more integrated solutions by engaging and actively working with others who have unique but relevant expertise. 4. Applies decision making techniques in complex situations to include anticipating and recognizing best practices and choosing options to maximize benefits to the office, directorate, or Agency. 5. Implements the most effective solutions to resolve organization and stakeholder/customer problems. HIGHLY DESIRED SKILLS 1. Broad Information Technology (IT) background in troubleshooting workstation suite configuration (cabling/fiber/hardware) to software applications, supported by current CompTIA Security+ certification. 2. Experience documenting and reporting IT incidents via service request systems using TRANSCOM’s myIT and DIA’s Service Central ticket systems. 3. Experience creating and using databases, SharePoint sites, and spreadsheets to document issues and resolutions and capture metrics in a form suitable for informing leadership decisions. POSITION REQUIREMENTS All Applicants must meet the following minimum qualification requirements in order to be considered for this position: Requirements may be met either through Education and/or Experience and/or a combination of both. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. The coursework must be either undergraduate or graduate and must include a minimum of 24 semester hours in one, or a combination of the following: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Level/Education: GG-07 : One (1) full year of graduate level education; or Bachelor’s degree with superior academic achievement GG-09: Master’s degree or equivalent graduate degree; OR two (2) full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree GG-11 and above: Ph.D or equivalent doctoral degree; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree Experience – Must be IT-related (paid or unpaid); – May have involved the completion of specific and intensive training (for example, IT certification); – Should have equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and should have been gained in the same or related field as the work of the position being filled; – Should have been gained in the IT field or through the performance of work where the primary concern was IT; – Should consist of at least one year at a level equivalent to the next lower GG level; And – Must have demonstrated each of the following four competencies: 1. Attention to detail: thorough when performing work and conscientious about attending to detail; 2. Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, knows about available products and services and is committed to providing quality products and services; 3. Oral Communication: effectively expresses information, takes into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues and responds appropriately; 4. Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives and makes appropriate recommendations. and Specialized Experience Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Education Additional Information DIA positions are Defense Civilian Intelligence Personnel System (DCIPS) positions in the Excepted Service under 10 U.S.C. 1601. All applicants must be U.S. citizens at the time of application. Applicants must meet the agency’s conditions of employment, to include, but not limited to, satisfactory completion of an initial special background investigation and periodic reinvestigation, completion of any required medical examination and physical requirements, completion of any required personal interviews, favorable completion of any required initial or aperiodic polygraph examinations, completion of any required drug test, satisfactory completion of a two-year Defense Civilian Intelligence Personnel System trial period, and completion of a civilian mobility agreement. All employees are required to sign an agreement not to disclose, in any fashion, classified information to unauthorized persons. All civilian employees are required to participate in the DoD Direct Deposit/Electronic Fund Transfer of Pay (DD/EFT) Program. DIA employees and applicants for employment are protected by federal laws, from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Veterans who are preference-eligible or who have been separated from the armed forces under honorable conditions are encouraged to apply.
