at Trustmark in Lake Forest, Illinois, United States
Job Description
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
Responsible for Manual and Automated testing of multiple enrollment systems (Selerix, Common Census, and Third-Party Systems) by working collaboratively with the Enrollment Technologies Team. The testing process involves analyzing case requirements, state rules, underwriting offers, and effectively monitoring workflow to successfully meet tight deadlines. Additional responsibilities include identifying, documenting, and reporting defects in conjunction with performing end-to-end testing.
+ Testing. This includes confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.
+ Testing SME: This includes Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate team for further action.
+ Testing process improvement: Identify areas of testing protocol which can be improved, and present ideas for improvement implementation including semi-automated testing.
+ Problem Resolution: Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Use alternative approaches on missing items to complete case build.
+ Training Assistance: Assist Trainer with conducting ongoing training and refresher classes as required.
+ Customer Service: Communicate with internal departments, vendors, and clients effectively and collaboratively.
+ Work Instruction Documentation: Create and enhance EnrollTech Teamwork Instructions as needed.
+ Project Management: Works independently to prioritize workload to accomplish assigned cases. Participate in projects as they arise. Takes a proactive approach to ensure program is deployed successfully.
+ Documentation of Tracking Metrics.
Requirements:
+ Two-year college or technical degree
+ Minimum 1 year testing experience
+ Technical aptitude
+ Proficient with MS Office suite
+ Experience with using tools to query data, creating and formatting files and forms
+ Work in a deadline driven, fast-paced environment
+ Ability to Troubleshoot
+ Use of consultative problem-solving skills
+ Willingness to display strong commitment to teamwork and work in a collaborative environment
+ Strong analytical skills
+ Ability to effectively cope with a change and shift gears accordingly
+ Ability to work independently and organize own work
+ Excellent verbal and written communication skills
+ Must be able to handle and meet the demands during seasonal, 4th quarter period with limited time off
+ Professional aptitude in the creation of job-related documentation
+ Ability to assess training needs and develop recommendations for new programs
Preferred:
+ Four-year college or technical degree preferred; or equivalent work experience
+ Minimum 2 year’s insurance experience preferred
+ Voluntary/worksite insurance experience
+ IT helpdesk, insurance enrollment or insurance experience a plus
+ Proficient understanding of Selerix and/or Inspro.
Brand: Trustmark Benefits
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
