Clinical Resource Coordinator

at Rush University Medical Center in Chicago, Illinois, United States

Job Description

Job Description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Specialty Drug Solutions

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM – 5:30:00 PM)

Summary:

The Clinical resource coordinator (CRC) applies a collaborative approach in working with physicians, patients, case managers, community providers, payers and internal/external agencies to provide case management support services related to effective utilization of services and transition planning for adult, geriatric, neonate, pediatric and adolescent patients. CRC activities and processes include patient interviews, screenings, referrals, follow-up calls, discharge planning, payer certification, denial avoidance and customer satisfaction. CRC services may be coordinated centrally through department or assigned by unit, physician practice or service line. Responsibilities for specific liaison roles may vary depending upon assignment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

- Manages caseload, serves as resource, sets priorities and completes assigned tasks.

- Facilitates collaboration with specialty pharmacy team/department to prioritize tasks, ensuring department support needs are met.

- Models ICARE values and actively supports teamwork, customer service and employee engagement. Flexes schedule to meet department needs.

- Facilitates effective, efficient communication and problem solving with internal and external customers. Uses clinical software to document activities, track performance outcomes and produce performance reports.

- Provides training and orientation, creates reference materials and shares expertise with others.

- Seeks continuing education opportunities, completes required in-services and maintains professional growth by attending various department, institutional and external meetings, seminars and workshops.

- Applies performance improvement strategies to promote continuous process improvement.

- Identifies opportunities and collaborates with specialty pharmacy team/department to implement solutions. May serve on department or hospital-wide committees as needed.

- Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met.

- Performs activities in support of patient flow that may include patient placement activities

- Ability to assume other related responsibilities as assigned

Other information:

Required Job Qualifications:

- Valid State of Illinois Pharmacy Technician license required

- High School diploma and minimum 2 years’ experience required.

- Demonstrated knowledge and/or experience with hospital -related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.

- Maintains CE hours required to retain CPhT certification. Obtain certification within 1 year of starting if not certified prior to starting.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Clinical Resource Coordinator

Location US:IL:Chicago

Req ID 6570