Fraud Analyst

at Optics Planet / Ecentria in Northbrook, Illinois, United States

Job Description

Ecentria, Inc. has an exciting opportunity for a Fraud Analyst within its Risk Management Team.  They will be responsible for the analysis and processing of high-risk transactions.  They will be the primary internal resource for the investigation and analysis of fraud trends for Ecentria, in addition to the primary trainer and escalation point for our fraud prevention team.

Primary Duties and Responsibilities:

• Process queue of escalated and potentially fraudulent orders.
• Provide directed training for fraud prevention/manual review team.
• Investigate fraud exploits, communicate impact, and develop preventative procedures.
• Collaborate with internal stakeholders to enhance fraud prevention controls and proprietary tools.

Qualifications, Skills & Requirements:

• 2-3 years of experience in a fraud/risk focused role.
• Proficiency with MS Office Suite is required; experience and demonstrated ability to work with Order Management/ ERP systems.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Experience with data analysis.

Personal Characteristics:

• Must have an investigative and analytical mindset.
• Must be meticulous and detail oriented in reviewing orders.
• This position requires patience, integrity and a keen eye for detail.
• Analyst must have the willingness to follow through in thorough processing, regardless of workload.
• Candidates must be able to work independently, demonstrate initiative, take direction and collaborate well with others.
• Exemplary punctuality and attendance is required. Due to the seasonal nature of our business, all employees will be expected to work additional hours during November and December.

Benefits

• Medical Insurance from Blue Cross Blue Shield, including HSA, HMO, and PPO options.
• Prescription, dental, and vision insurance.
• Employer-paid life, AD&D, and disability insurance.
• Employer-paid employee assistance program.
• Generous FTO (flexible time off).
• 401k retirement benefits plan with a company match.
• Voluntary legal support services, pet insurance & identity theft protection.
• Salary commensurate with work experience and education.

Ecentria is the winner of many prestigious HR-driven awards, including:

• Best & Brightest Place to Work in Chicago, 2022
• Best & Brightest Place to Work in Chicago, 2021
• Best & Brightest Place to Work in Chicago, 2020
• Best & Brightest Place to Work in Chicago, 2019
• Top Workplace in Chicago (Chicago Tribune Award), 2021
• Top Workplace in Chicago (Chicago Tribune Award), 2019
• Top Workplace in Chicago, (Chicago Tribune Award), 2018
• Best & Brightest Place to Work in the Nation, 2022
• Best & Brightest Place to Work in the Nation, 2019
• Best & Brightest Place to Work in the Nation, 2018

Work Location- Hybrid (Bannockburn, IL)