at Health Care Service Corporation in Chicago, Illinois, United States
Job Description
Job Purpose: The position is responsible for the business analysis and process design/implementation for one or more end-to-end processes within SDO; documenting the detailed end-to-end process including its technological underpinnings; supporting operational process owners to modify, monitor, continually improve, and standardize in-scope processes to achieve best-in-class efficiency, timeliness, quality and overall maturity; using analytical methodologies and tools (for example, lean / six-sigma, value stream analysis, failure mode and effect analysis (FMEA), scenario analysis, simulations, prototypes), standards and consulting techniques to help functional teams re-imagine new or existing operations; and building road maps and execution plans to achieve the target state.
REQUIRED JOB QUALIFICATIONS:
*Bachelor degree and 2 years of experience in business process and analytical design associated with process improvement projects OR 6 years of experience in business process and analytical design associated with process improvement project.
*Experience in using data and analytics to identify opportunities, and drive improvements.
*Facilitation skills.
*Clear and concise interpersonal, verbal and written communication skills.
*PC proficiency with Microsoft applications including Access, Excel, Word and Power Point.Preferred Job Qualifications:
PREFERRED JOB QUALIFICATIONS:
*Experience with Lean and/or Six Sigma transformation philosophies, principles, tools, and techniques.
*Health insurance experience.
*Service operations experience in Call Center, Claims, etc.
Multiple positions available
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
