at Consolidated Communications Enterprise Services, I in Mattoon, Illinois, United States
Job Description
Major Duties
Classification: Exempt / Non-Bargaining
Position may be located remote. #LI-Remote
Consolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve.
Our team of 3,200 is dedicated to doing more for our customers. We are dedicated to listening to our customers and consistently meeting expectations with forethought and flexibility while delivering reliable service and exceptional customer service.
The Change Management Specialist will work with the Network Operations Center and plays a crucial role in guiding our organization through transitions and transformations. The ideal candidate will be responsible for coordination of CCI's ongoing network improvements and maintenance activities. As a Change Management Specialist, you will collaborate with stakeholders, assess impacts of changes, and create communication and training materials to ensure successful adoption of new initiatives.
Responsibilities
Facilitate weekly maintenance staff meetings with network teams and stakeholders
External communication: Carrier, providers, and large revenue customers
Review and document maintenance requests across CCI footprint and out-of-territory
Research inventory systems, locate customer records, and notify customers of service interruptions
Coordinate with Customer Support Teams for planned service interruptions
Risk assessment and analysis of conflicting maintenance activities
Oversee network moratorium activities
Qualifications
2+ years' experience in telecom preferred
Detail-oriented, highly organized, works independently
Manages time efficiently and prioritizes tasks
Flexibility to work unconventional hours to meet demands
Strong understanding of change management principles and methodologies
Excellent communication verbal/written and interpersonal skills
Ability to work collaboratively with cross-functional teams
Strong analytical and problem-solving skills
Basic knowledge of network platforms, technologies, and service offering
Project Management
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Salary
Pay range (commensurate with skills and experience): $46,198 - $70,023
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
