at Spectraforce Technologies Inc. in WaukeganNorth Chicago, Illinois, United States
Job Description
Job Title: Desktop Technician I
Duration: 6 months (possible extension)
Location - Waukegan, IL
Pay Range: $21 - $25/hr on W2
Responsibilities:
Work with the Service Desk, other PC Technicians and Senior Technicians for Client PC support needs.
Participate in Hardware & Software deployments; Installation of operating system on PCs; Follow Hardware and Software procurement usage guidelines.
Responsible for all work in progress assigned to ensure completion of tasks and proper communications.
Reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
Competencies:
Must enjoy solving a wide variety of problems on a continual basis.
Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments.
Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; familiarity with Apple iOS; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications.
Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools, proficiency with Laptop/PC Repair.
Experience with FedEx Shipping helpful.
Qualifications:
At least two or more years of experience in computer support.
Excellent customer service, interpersonal, organizational and communication skills, ability to work in a fast-paced changing environment.
Hours - Monday through Friday, 8:30am - 5 pm.
Must be flexible to work outside of assigned hours.
Skills/requirements
Must be proficient with Windows Operating systems.
Must be proficient with Microsoft Office applications.
Must have proficiency with PC imaging applications.
Some proficiency with Laptop/PC Repair helpful
Must possess a valid driver's license.
Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA with candidates and employees throughout their engagement with SPECTRAFORCE.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
Note: The Company is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our .... For full info follow application link.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
