at Alight Solutions LLC in Chicago, Illinois, United States
Job Description
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
The Team Leader is a crucial role within a client delivery group because they are accountable for leading their team(s) to deliver the highest of quality solutions for their clients. The teams they manage will draft air-tight business rules, ensure quality assurance fundamentals and product delivery are executed flawlessly, and perform ongoing delivery tasks. They are responsible for the unit management of their team by developing plans which allow for the evolution of a well-rounded health colleague. The Team Leader will be responsible for all aspects of delivery to ensure customer and client satisfaction as well as the retention and expansion of business. They will understand key HW domain fundamentals, act as a main contact for client interaction, and ensure risk mitigation plans are in place and Service Level
Agreements are met.
What will be expected of you?
Change Management:
Drives change across the domain/solution by incorporating feedback to improve how teams and internal partners operate, prioritize work and delivers projects creatively with fixed capacity and high quality while leveraging best practices.
Manages broad organization-wide projects on behalf of solution leadership. Ensures that projects are evaluated for cross-domain impact and managed accordingly.
Stakeholder and Relationship Management:
Partners with other leaders in the domain to influence strategy and achieve objectives.
Owns communication of escalations, risks, issues (including E&Os), and priorities across external and internal stake holders.
Effectively consults with clients on core delivery and new projects.
Project Delivery Management:
Manages the Performance team using metrics and data with focus on project delivery, continuous improvement, confluence, and ownership of defect management or other applicable work packages.
Ensures proper change order management from project initiation to transition to ongoing including requirements, system development, testing, and integration with Customer Care, Point Solutions, Shared Services and other applicable parties.
May facilitate the creation and revisions of the iteration plan with the team. Collaborates with others to set milestones for the current iteration.
May manage the overall iteration plan for the team and determine capacity and prioritization of work in the current iteration.
Plans out deployment tasks, security audits, and UPoint releases
Monitors progress against the team's iteration plans.
Clearly articulates project health and identifies specific actions, deadlines and accountabilities when course correction is needed.
Implements and monitors standard operations practices across the solution; adherence to and guides other managers on the use of best practices, proactive management of dashboard measures, scorecard, improvement plans, and adjustments to operations staffing.
Integrates Core and Customer Care resources to provide seamless participant resolution support with a focus on participant experience.
Partners with other Team Leaders to evaluate trends in the root cause analysis for defects and client escalations and translate them into ongoing delivery improvement initiatives.
Working with internal partners, identifies and implements improvements to ongoing procedures, relationships, and training.
Accountable for transition to ongoing and supports Client... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
