at Stryker in Springfield, Illinois, United States
Job Description
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
General Description:
Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.
Essential Functions:
+ Provides clinical surgical support by managing all relevant equipment.
+ Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
+ Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
+ Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
+ Maintains knowledge base of equipment and disposable products through Stryker education training programs.
+ Provide physicians and OR personnel with information on new and current products.
+ Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
+ Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
+ Accurately records and reports all surgical procedure information.
+ Adheres to all Stryker and medical facility policies, standards and procedures.
+ Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
+ The ability to provide on-call services, as required, by the medical facility.
QUALIFICATIONS:
+ Excellent written and spoken English language
+ Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
+ A minimum education level of a high-school diploma
+ 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
+ Possess exceptional organizational skills and the ability to multi-task
+ MS Office – proficient user as role will need to work with Excel spreadsheets and reporting
+ Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
+ Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
+ Ability to remain standing and/or walking for an extended period of time.
+ Must be able to explain and generate detailed guidelines and procedures.
+ Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
+ Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
+ Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
+ Excellent analytical skills.
+ Excellent interpersonal skills.
+ Excellent equipment problem-solving skills.
About Stryker
Our benefits:
+ 12 paid holidays annually
+ Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
+ Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
