at Teksystems in Deerfield, Illinois, United States
Job Description
Compensation
+ Level 1 (Typically Months 1-2): $45,000 Base
+ Level 2 (Typically Months 3-6): $47,000 Base + $2,000 Bonus Potential
+ Level 3 (Typically Months 7+): Full Compensation Package
+ Base Salary: $50,000
+ Bonus potential: $8,000
+ Deferral Program Opportunity up to 15%
Description
Claims Specialists work one on one, via phone, with travelers who travel with and rely on mobility equipment. The traveler’s mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS’s work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.- A-Z white Glove Customer Service
- Thinking outside the box
- Situational customer care approach – Out of the box critical thinking skills to take care of the customers
- 40-50 customers at a given time (this is the total workload running)
- Speak to customers every 2-3 days to provide great care
- Manage your customers as you wish
Skills & Qualifications- 1-2 years of work experience
- Bachelor’s degree - Basic computer skills - Customer Service Skills Nice Haves: - Previous case work exp - Must exude confidence over the telephone. - Excellent phone etiquette and organizational skills. Soft Skills: - Empathy - Detail oriented - Reliable - Career focused - Empathy, honesty, dedication, integrity and compassion - Positive upbeat environment - Detailed, hands-on training - Continuing education - True team collaborationThe Right Candidate:
- Empathetic, makes someone else’s issues their personal issues
- Self-started driven and motivated to help people without being prompted
- Empowerment is huge here; the culture is very inviting and not micromanaged -
no timed calls – no daily call metrics. The idea is to help assist patients
from start to finish as efficiently as possible while also balancing the
relationship with the Client (airlines)
- Customer service over tech
Training :
- There are 3 different tiers, (typically duration focused but they will move people according to how fast or slow they are developing, everyone is different. - They offer ton of support by way of: trainings, shadowing, one on ones, coaching, feedback, check ins and they have an open door policy (VP, managers, directors are all on site) - Want people to be happy to work here - Niche company, only one competitor located in Canada - Ability to make more money for eager to grow candidates, and there’s bonuses and on call bonuses - 4 departments Claim specialist, service team, accounting, admin (no degree required) will also be hiring for this role in the futureBenefits:
Health benefits; earn after 90 days. 401K plan – 3% (after 1 year of employment) Profit sharing – 5%/3,700 Medical Plan – company covers 75% of individuals and 25% of family/spouses. PTO: 104 hours after converting. No wait and can use it for all your time off.Office Perks:
- Open floor plan - Large desks in own cubicle - 2 kitchens stocked with snacks, coffee, water - outdoor rooftop (private) - office couches and massage chairs for relaxing - Located in the heart of Downtown Deerfield near many shops - 3-minute walk from Metra Train Station – Milwaukee North line. Work Environment - Casual dress code- jeans! - M-F, 8-5 About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
