Student Insurance Coordinator

at DEPAUL UNIVERSITY in Chicago, Illinois, United States

Job Description

The Student Insurance Coordinator will report to the Director in the Office of Health Promotion and Wellness and be responsible for the initiation, marketing and maintenance of DePaul Student Insurance, educating DePaul students in areas related to increased understanding of American health insurance, and maintaining communication with internal and external partners. This position is responsible for planning, implementing and evaluating education and messaging consistent with DePaul University's Catholic, Vincentian, and urban identity. Such education includes campus-wide initiatives and communications, as well as activities designed for unique student populations. It requires extensive collaboration with the HPW Specialists, university and campus partners to ensure all efforts are successful and students, parents, staff and faculty have access to the appropriate resources. This position will provide holistic individual, group and family support to community members in need.

What You'll Do:

• Act as a liaison and first point of contact between DePaul stakeholders, carriers, and third party administrators to answer questions related to benefits, policies, and use of Student Insurance.
• Prepare and present materials utilizing all available communication tools (in person, online, social media, etc) regarding the implementation, orientation, and health care management throughout the academic year.
• Monitor and respond to correspondence in the studentinsurance@depaul.edu email account in a timely, thorough and Vincentian manner.
• Act as a key member of the internal and external team of people operating the plan, including but not limited to eligibility verification, qualifying student groups, individual student account management, identifying medical providers in and around DePaul communities, and record review.
• Complete all requested service tasks from community and partners utlizing and managing DePaul Student Insurance.
• Maintain routine customer service hours, both in-person and online, for stakeholders to utilize for drop in services related to health insurance.
• Adhere to confidentiality guidelines as it relates to FERPA, HIPAA, DePaul University and Departmental policies.
• Meet regularly with supervisor, and team members to develop and execute service plans.
• Other duties as assigned.
• Purchasing supplies and equipment for use in office, and use in HPW sponsored events. Selection and purchase of marketing items. Assisting with invoicing and expenses associated with student insurance fees. Assisting with the use and management of the Student Health Fee.

What You'll Need:

• Bachelors degree
• 2+ years customer service, data entry, and/or health insurance specific experience preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong written and oral communication skills
• Adherence to the Vincentian values and mission of the UniversityAbility and willingness to learn as you go
• Degree in Health Services field preferred
• Creation, use and management of spreadsheets.
• Strong people skills.
• Understanding of terminology commonly used in reference to healthcare, health insurance, and related areas.
• Flexibility in
  
  

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  DePaul University is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.