Application Support Information Systems Analyst I (Information Systems Analyst I Option A)

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

30%     Under general direction, serves as an Application Support Information Systems Analyst I, supporting the Illinois Gaming Board (IGB) for the Department of Innovation & Technology (DoIT):

• Coordinates and conducts difficult and specialized application development using designated software/programming language for the database design, program design, and supplied support tools for testing the new processes
• Performs functional and technical activities in the design of information processing systems using ASP.NET, C#, Crystal Reports, JavaScript, Microsoft Access, SQL Management Studio, SQL Server, Visual Basic (VB), Visual Studio, VB.NET, and cloud computing platforms such as Microsoft Azure and Salesforce 
• Performs on-line and batch application development/support, to apply systems analysis methodologies in the development and preparation of general design, detail design, and program specifications documentation
• Confers with users to determine functional, control and security requirements
• Defines input and output processing and database requirements and definitions
• Designs and proposes the use of technical architecture, operations system interaction, system processes, database designs, and system control procedures
• Utilizes modern system development life cycle (SDLC) methodologies in work assignments
• Utilizes advanced object-oriented design and programming concepts in developing information processing systems and related analyst tasks.  
• Confers with users to prepare program and/or object module specifications and requirements
• Performs structured design review
• Codes complex computer programs, objects, procedures and modules.  
• Prepares testing plans, test scripts, and test data for new or modified programs and/or systems
• Analyzes and diagnoses system issues and coordinates efforts to resolve
• Provides expertise and solves the difficult and technical functions associated with designing and supporting sophisticated information systems, sub-systems, and post implementation reviews  
• Presents final ideas to users and management
• Recommends new procedures to improve supported application systems
• Performs testing, ensuring logic paths are tested
• Evaluates test results to verify conformance with system objectives
• Conducts feasibility studies for system conversions and enhancements
• Prepares user and operational guidelines, operational manuals and application or system documentation
• Works closely with Information Technology staff in following the agency’s adopted system design methodology to ensure the integrity of each system/sub-system meets the required standards of security, efficiency, and scope of the specific project.
• Utilizes Adobe, Microsoft Active Directory, and Office 365 applications in performance of duties.
• Utilizes ServiceNow platform for resolving assigned incidents and requests.

20%     Performs difficult functional and technical activities associated with the support of a production information processing application:

• Assists users and operations staff in analyzing results of processing in a production application
• Analyzes service requests, identifies system changes, and develops integrated work plans and cost benefits
• Performs complex systems modification design changes, implements modifications into production
• Evaluates systems needs as part of the Agency’s long range planning efforts

20%     Analyzes and recommends new procedures and techniques to improve the supported application systems:

• Adopts methodology standards to ensure integrity of each system/sub-system during maintenance/enhancement activities.
• Provides mentoring and training to other staff when required

15%    Serves as a team member responsible for scheduled and remedial maintenance to assigned applications:

• Schedules processes, reviews history of processed jobs and responds appropriately to any abnormal completion status.  
• Prepares and makes presentations to small and large audiences

10%     Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on IT products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5%    Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.