at Adler Planetarium in Chicago, Illinois, United States
Job Description
The Adler Planetarium is seeking an Event Operations Supervisor to join our dynamic team located on Chicago's Museum Campus. The Event Operations Supervisor is responsible for coordinating the Event Operations Team, assisting in the execution of events and will also be cross-trained to take a similar role as a supervisor or flex team member of the Public Safety Team. This individual will also be responsible for:
- Event Preparation and On-Site Event Coordination
- Supervising all Event Operation Associates, Cleaning Associates, Public Safety Representatives, and Security Representatives as needed.
- Functioning as liaison between different departments, responsible for addressing event needs through stationary engineers, theater technicians, and exhibit technicians
- Assisting in training and onboarding of Event Operations Associates. Including customer service, coat check procedures, event setup and takedown procedures, and any other related functions that are needed to serve guests effectively.
- Responding in real-time to guest inquiries and last minute changes, and making operational and customer service decisions to ensure a high quality guest experience. De-escalating conflicts as needed.
- Ensuring smooth operations by monitoring vendor load in/out. Ensuring that vendor guidelines are followed. Coordinating timely event setups and resets by Adler events staff.
- Communicating detailed post-event information to the Event Operations Manager. This includes information on crowd count, safety incidents, feedback from guests, and any issues that arose during the event.
- Overseeing the event schedule to ensure the event timeline remains accurate in order for all department staff to stay within scheduled hours.
- Troubleshooting any and all event details – street closures due to Museum Campus events, Standard parking issues, late-night guest transportation issues.
- During the event off season, assisting the Public Safety Manager and Public Safety Supervisor in the daily operations of the Public Safety Team.
- Assisting in the creation of daily rosters, managing daily assignment of rounds and ensuring timely transition of posts. Overseeing reporting and round checklists, ensuring proper procedures and protocols are followed.
- Ensuring safety and helping to control access within the Adler building and grounds by monitoring entry points, corridors, galleries, and cafe during assigned shifts.
- Providing exceptional safety and customer service while troubleshooting any concerns that may arise from guests and staff members.
- Responding to and investigating all emergencies, including medical emergencies and any type of incident involving the safety of staff, guests, assets or property.
