at ImpactLife in Peoria, Illinois, United States
Job Description
Customer Relations Coordinator
Davenport, IA, USA * Madison, WI, USA * Ottumwa, IA 52501, USA * Peoria, IL, USA
Req #2259
Friday, March 22, 2024
ImpactLife is the exclusive provider of blood products and services to our partner hospitals in Illinois, Iowa, Missouri and Wisconsin. The blood center is based in Davenport, Iowa, where ImpactLife's testing, processing, and primary distribution center of blood components is located. ImpactLife is a not-for-profit 501(c)(3) organization.
ImpactLife is looking for a full-timeCustomer Relations Coordinatorto join our Blood Banking team.The Customer Relations Coordinator is responsible for providing on-going client support and engagement by developing existing client relationships and identifying new service hospitals in the areas of transfusion education, utilization, and optimization of transfusion services and practices within the ImpactLife service territory.
Responsibilities Include:
Represent and support Blood Center perspective for projects and changes that impact hospitals i.e., in areas of appropriate product usage, inventory management and compliance with regulatory processes to support Blood Center from science, technical and economic advantage.
Develop and implement community-based transfusion safety program to improve blood management by coordinating quality assessment and improvement processes/projects.
Serve as clinical education resource to promote safe and effective transfusion therapy and advances in technology to improve patient safety.May provide regulatory support in conjunction with Blood Center Quality department.
Provide continuous communication to distribution department and Blood Center leadership regarding customer-based concerns or product concerns to ensure proper response and customer satisfaction.
Assist with forecasting and development of marketing/customer goals, both short-term and long-term, to support strategic growth initiatives.
Position may require travel throughout the service territory 30-50% of the time.
What's in it for you:
Highly competitive salary, which increases significantly with experience and education.
Comprehensive benefits packages including; Medical, Prescription, HSA, Dental, Vision, Life Insurance, 401k, EAP and more.
Generous time off program.
An opportunity to be part of a dedicated team that makes us a recognized leader in the blood center industry.
Ability to work from home most days. Employees must live within regular commuting distance from an ImpactLife office in Peoria, Illinois, Davenport or Ottumwa Iowa, or Madison, Wisconsin.
What you need to bring:
Minimum of 2 years' experience/knowledge of transfusion practices and the administration of bloodcomponent products is preferred.
Attention to detail, excellent communication skills, and a team player.
Bachelor's degree in science or related field is preferred.
MT (ASCP), MLS, MLT, SBB, or equivalent required
Other details
Job Family
02A
Pay Type
Salary
Min Hiring Rate
$58,240.00
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Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
