at Alight Solutions LLC in Chicago, Illinois, United States
Job Description
*** Role: Individual Contributor / Analyst ***
Alight unlocks enterprise growth for the world's most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at Alight.
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimaging how people and organizations thrive.
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
As an Operations Support Lead on the Engineering Enablement team, you will be responsible of/for hosted application/service health & availability, system maintenance, resilience & reliability, scalability, incident & problem management, automation and monitoring. You must love to solve problems using pragmatic industry standards and be able to think on your feet to deliver creative solutions. You must be able to understand how software runs from the barebones hardware up through the application server platform or docker ecosystem. Understanding observability of the Alight Platform is a must to help pinpoint and troubleshoot areas of the large distributed system. Toil and mundane business as usual tasks are the enemy of this role, you will want to eliminate this at all costs by implementing automation (scripted or otherwise) and simplify/streamline processes. While the role stays constant each day you will be able to showcase your skills to help build a scalable reliable platforms and solutions for our customers.
What You'll Do:
Works closely with infrastructure and production support groups to plan and implement system enhancements and upgrades to/for cloud hosted (AWS & Azure) platforms.
Demonstrates solid problem-solving techniques across multiple areas of technology and operational models
Ensure application performance is optimal and reliable by identifying blind spots and structural weaknesses in infrastructure and systems
In the event of an incident, you will facilitate service restoration calls to assess application impact, notify the business, and restore system issues followed by documenting issue summary, provide root cause analysis, and implement remediation actions.
Script and automate configuration (leveraging tools and platforms like Terraform, Ansible, shell script, PowerShell, Python, etc.) for the application to support requirements and design.
Partner closely working with the development teams throughout the life of a project to ensure operational excellence and reliability
Recommend and influence deployment patterns and changes to CI/CD pipelines
Curate (develop & enhance) real-time actionable alerts
Influence solution design and implementation to ensure platform reliability
Reduce... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
