at Chegg Inc. in Springfield, Illinois, United States
Job Description
Job DescriptionWho We Are
Chegg Skills/Thinkful is a new type of school that brings high-growth tech careers to ambitious people everywhere. We provide 1-on-1 learning through our network of industry experts, hiring partners, and online platform to deliver a structured and flexible education to help upskill and reskill the workforce. We offer programs in tech and tech adjacent fields, such as AI, cybersecurity, web development, data science, data analytics, UX design, and project management, as well as power skills and leadership disciplines like sales and frontline management.
Job Description
We are looking for a Frontline Management subject matter expert/curriculum writer to join us in creating curriculum content on the topic of Frontline Management. In this role, you will work with an Instructional Designer to produce written content for curriculum designs, images, videos, assessments, learning objectives, and other educational content to support student learning. These materials will be used to support our students as they master the core skills of Frontline Management.
Our Talent Pool
Our talent pool is for qualified candidates not necessarily seeking immediate employment however, open to being considered for a position when it becomes available. There is no need to follow-up on your application. Our recruiters will review resumes on a regular basis to determine and notify candidates if their qualifications match the requirements for the role.
Responsibilities
- Consistently deliver content that meets set criteria and is on time to support our program launch roadmap
- Create new and revised lesson content for the online program curriculum
- Use AI platforms like ChatGPT to generate content and then review and validate that content for accuracy and relevance
- Validate and refine the list of objectives, skills, and topics taught in the curriculum
- Create assets to support lesson plans, student activities, and written curriculum content such as:
- Formative and summative assessments
- Individual projects and presentations
- Video scripts for topic and demonstration videos
- Visual assets and/or reference images (diagrams, charts) and sample templates as needed
- Iterate on deliverables based on user and instructional design feedback
Requirements
- 3+ years of hands-on experience in a frontline managerial role in retail, food service, hospitality, or related industries
- Experience managing a team of 5+ frontline workers
- Demonstrated subject matter expertise with an emphasis in:
- Recruiting and managing a diverse workforce
- Leading and motivating a team
- Navigating difficult conversations with employees and customers
- Collaborative (e.g., you enjoy partnering with people and have excellent project management skills and follow through)
- Excellent writing skills (e.g., you can produce high-quality prose as well as high-quality presentations. You have a gift for writing about complicated concepts in a beginner-friendly way, and can appropriately scaffold content for beginners)
- Comfort with scripting and recording demo videos
- Capable of remote work. You enjoy collaborating and partnering with people in a remote environment and have excellent project management skills and follow through.
- Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel)
- Ideally available 20-40 hours per week, but do not hesitate to apply if you have less availability
Ideal Skills
- Previous experience developing frontline management curriculum for adults in topics related to:
- Cultivating a healthy team culture
- Providing outstanding customer service
- Experience in Instructional Design
- Experience with Adult Learning Theories
- Experience using AI platforms like ChatGPT
- Experience using project management software like Jira
- Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos)
- Editorial experience and skills
Compensation and Benefits
- Compensation range between $40-$120/hour. Final rate will be determined at hire, and will depend on many factors, including program domain, market demand, expertise, location, etc.
- Contract position with a collaborative team
- Ability to work remotely with flexible hours
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg: http://youtu.be/Fwf90zgaOLA
Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg
Chegg Corporate Career Page: https://jobs.chegg.com/
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/
Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers
Chegg out our culture and benefits!
http://www.chegg.com/about/working-at-chegg/benefits/
http://techblog.chegg.com/
Chegg is an equal opportunity employer
