at Life Fitness, LLC in Rosemont, Illinois, United States
Job Description
An empty treadmill isn't compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.Inspire. Innovate. Make an impact and join our team!
The Digital Support Specialist plays a key role in helping our customers implement digital solutions into their businesses; a critical element to realizing our vision of fitness technology. The primary responsibilities include setup and training of our web and app based digital software along with pre-sales and post-sale internet and audiovisual guidance.
**This is a hybrid position based out of our Global HQ in Rosemont, IL - M/F remote and T-Th in-office collaboration days** #LI-Hybrid
AS THE DIGITAL SUPPORT SPECIALIST AT LIFE FITNESS, YOU WILL:
- Function as digital consultant to assist customers configure and setup our suite of digital products and asset management tools to best meet with customers' business goals.
- Work with sales reps and dealers to provide recommendations for customers during the sales process to best support our equipment to ensure internet and TV connectivity.
- Partner with sales reps to train and onboard customers on our asset management tools and digitally enabled products.
- Ensure connectivity is achieved and lead technical infrastructure and product questions.
- Contribute to the development of success metrics, including ROI, adoption, business- impacts, and present these to key accounts in a compelling fashion.
- Look for opportunities to upsell new services and coordinate with sales reps.
- Implement and create updated connectivity and TV installation procedure guides.
- Provide feedback election & product enhancement for product, engineering, and field support.
- Improve success of the customer journey by providing unique digital strategy for each customer.
- Assist customers with TV configuration and network connectivity pre and post installation.
- Provide advanced technical troubleshooting for TV, HALO, connectivity, and digital solutions when required.
- Support Key Accounts with digital implementation, equipment usage analysis, and connectivity reporting.
- Manage the REM (Remote Equipment Monitoring) systems and cleanups.
- Report on your Monthly KPI's.
WHAT ARE WE LOOKING FOR IN YOU?
- Bachelor's Degree required.
- 5+ years' experience in a technical role (electrical/mechanical diagnosis, software and hardware diagnosis, digital projects, network engineering, digital/technology sales, technical product installation, remote equipment monitoring).
- Ability to discuss/convey information and teach technical topics in a non-technical verbiage.
- Strong technical knowledge in commercial headend systems, TV connectivity, and network security (i.e., Cisco Systems, firewalls, etc.).
- Knowledge and previous experience with REM support (Remote Equipment Monitoring).
- Passion for sales support and customer service.
- Excellent organizational and administrative abilities.
- Previous experience in Salesforce.com CRM software, Oracle, PowerBI, and other relevant tools.
- Technologically savvy, proficient in the use of Microsoft Office Suite (Excel, Word, PowerPoint, Visio) is required.
- Proven ability to work remotely efficiently with minimal supervision and manage competing priorities in a fast-paced environment to execute on strategic sales growth.
Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believe in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits and unleash your potential.
If you feel the open position you see is right for you, we invite you to apply.
Learn more about us here.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status recognized under applicable law.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled EEO is The Law - for more information click here
Life Fitness and Workday Privacy Policies
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