Senior Service Coordinator

at Danaher Corporation in Deer Park, Illinois, United States

Job Description

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Senior Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instrumentation, and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management. This position is part of the Services Business located in Deer Park, IL and will be hybrid. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service Coordination Team and report to the Manager, Service Coordination responsible for oversight of the active dispatch for the Field Service Engineer organization. If you thrive in a fast-paced role and want to work to build a world-class services organization-read on.

In this role, you will have the opportunity to:

+ Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance

+ Subject matter expert on active dispatch strategy for the Dispatch Team. Participate in kaizen initiatives, as required

+ Contact customers for bundle opportunities of repair and preventative maintenance work orders.

The essential requirements of the job include:

+ Associate degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)

+ Minimum 3 years of experience in a high-volume call center environment

+ Strong analytical skills: ability to gather, analyze, summarize, and present data

It would be a plus if you also possess previous experience in:

+ Minimum 1 year of actively dispatching Field Service Engineers

+ Experience working with Salesforce.com and/or SAP

+ Previous experience in and through knowledge of the medical device and/or related industries

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

This job is also eligible for bonus pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.