at McDonald's in Chicago, Illinois, United States
Job Description
Company Description:
McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and uses our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the meaningful role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are looking for a Sr. Data Technical Analyst who has strong communication skills and experience working with Global Business Partners as well as interacting with Development teams. This role will act as the Market Liaison to bridge the gaps and communication with our Global Markets and business teams with our Global Data and Analytics development teams.
This role is based in Chicago, IL
Responsibilities
+ Bridge the gap between the Customer Data Platform (CDP) and global markets by acting as a point of contact for any concerns or questions the Markets may have involving C360, CCP, mCDP, and related customer data.
+ Answer questions presented by the markets and track any issues to resolution, which will involve connecting the markets with the right resources or teams and providing frequent updates on the issue resolution process.
+ Keeping markets and business partners informed on issues, enhancements, and events that could affect the markets and informing the markets as needed.
+ Provide insight into possible impact to the markets and providing advice on next best steps when communicating with the market on issues and enhancements
+ Maintain detailed knowledge of the key business processes and systems and identify integration, alignment and improvement opportunities.
+ Support developers by providing functional clarification and setting expectations with team and client
+ Engage with customers, partners, and internal stakeholders to understand the primary use cases.
+ Work with on-shore and off-shore development teams
+ Prevent market escalations by identifying primary concerns that will prevent key business outcomes and working with the development teams to come up with a plan to resolve issues quickly and stop-gap solutions where required.
Qualifications:
Required Skills
+ Bachelor’s degree from an accredited university
+ 3-5 years experience as a Data Analyst or equivalent role
+ Must have strong interpersonal communication skills
+ Experience with Agile/Scrum management tools such as JIRA and Confluence
+ Proven experience with Agile methodologies
+ 1+ years of SQL experience on large complex data sets
+ Knowledge of data warehouse, ETL, and relational databases.
Desired Skills
+ Working knowledge of cloud-based data systems
+ Experience working with a large managed services partner with on and off shore resources
+ Excellent communication and presentation skills, both verbal and written
+ Strong leadership and communication skills
+ Ability to work collaboratively with others and navigate complex decision making
+ Ability to interact with customers at a variety of levels and across function
Additional Information:
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
All your information will be kept confidential according to EEO guidelines.
Requsition ID: REF6680O_743999975857710
