Field Service Manager - Security

at Securitas Security Services USA, Inc. in Bloomington, Illinois, United States

Job Description

Field Service Manager – Now Hiring!

Location: Bloomington, IL

Pay: $45K-$48K/year

The Field Service Manager (FSM) supports the District Manager (DM) with afterhours support for the daily business functions. The FSM performs site inspections and ensures that post orders are being followed. They will provide support to employees and clients after business hours. The FSM will help the DM by making weekly schedule adjustments, payroll support, training, development and retention of high caliber staff, and provide correction action as needed.

Securitas offers endless growth opportunities to advance your career! Join the team today!

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Essential Functions:

+ Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.

+ Ensures that service expectations are being met through afterhours/weekend support for clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.

+ Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.

+ Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.

+ Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.

+ Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

+ Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.

+ Performs tasks and duties of a similar nature and scope as required for assigned office.

Minimum Hiring Standards:

+ Must be at least 18 years of age.

+ Must have a reliable means of communication, such as cell phone.

+ Must have a reliable means of transportation (public or private).

+ Must hold or be able to obtain a valid driver’s license in the state/country they reside.

+ Must have the legal right to work in the country where they reside.

+ Fluent in written and spoken English

+ Must have a High School diploma or secondary education equivalent, or GED.

+ Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

+ Must hold a current Private Security Authority (PSA) License.


Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Benefits / Perks:

+ Medical, Dental, Vision & 401K

+ Paid Time Off

+ Weekly Pay

+ Discounts (Retail, Phone Plans, Rentals, etc.)

+ Training

+ Doggy Daycare discounts

+ Employee Assistance Program & so much more!

IDFPR Licensing Number: 123000253



About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values – Integrity, Vigilance and Helpfulness – are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.


As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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Job Posting: JC257316289

Posted On: Mar 25, 2024

Updated On: Apr 20, 2024

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