at United Airlines in Chicago, Illinois, United States
Job Description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
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Facilitation Team
The Facilitation Team helps us uphold the standards required to ensure that United complies with the entrance and exit requirements for passengers and cargo traveling across international borders within the aviation context. The Facilitation Team is part of the Legal and Security Department.
Key Responsibilities:
+ Lead and manage the Facilitation team – including employees who reside and work remotely throughout the U.S.
+ Direct, coordinate, and run all government (U.S. and foreign) mandated border control agency requirements and compliance globally.
+ Develop strategic plans for company-wide execution to ensure compliance while minimizing penalties, and impact to the operation, employees, and customers.
+ Maintain relationship with Customs and Border Protection (CBP) leadership guiding them through initiatives, goals, and interests while advocating for United Airlines’ employees, customers, and operation.
+ Consult with Airport Operations, Cargo, GOSPD, Legal, Inflight, Flight Ops, Regulatory, Government Affairs, IT, and other departments, as necessary, developing solutions to achieve compliance with government agency goals and mandates.
+ Analyze and interpret U.S. and foreign government border control agencies’ regulations which impact all aspects of the operation, including customers, employees, aircraft, baggage, and cargo.
+ Educate regulators globally about operational realities and standards to facilitate publication and development of effective, reasonable, and timely mandates.
+ Represent United Airlines at meetings and conferences with border control agency policymakers and leadership, as well as at industry representative (IATA, A4A, ICAO) meetings, and jointly develop programs, solutions, and recommended practices.
+ This position is hybrid based in Chicago, Houston, or Remote with up to 35% travel domestically and internationally.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ Bachelor’s degree.
+ 12+ years of experience implementing and driving policies, programs, and procedures at an air carrier.
+ 5+ years of experience in airport operations.
+ 3+ years of experience leading others.
+ Knowledge or U.S. Customs and Border Protection (CBP) regulations, Canada Border Services Agency (CBSA) regulations, IATA API and PNRGOV standards, ICAO Annex 9.
+ Knowledge of IT applications, including Timatic and Shares.
+ Diplomacy in dealing with regulators, strategy development, communication with senior level leadership.
+ Must be legally authorized to work in the United States for any employer without sponsorship.
What will help you propel from the pack (Preferred Qualifications):
+ Master’s degree.
+ 3+ years’ experience interacting with Federal Inspection Services/CBP at an international airport or at an enterprise level.
+ Knowledge of border control agency regulations and practices globally.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
