at Northwestern Memorial Healthcare in Naperville, Illinois, United States
Job Description
Location Naperville, Illinois
Business Unit Regional Medical Group
Job REQID 120987
Job Function Patient Support
Shift Day Job (1st)
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
TheHealth Coach/Certified Medical Assistantreflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Health Coach/Certified Medical Assistant (CMA) is a multi-skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting. Under the supervision of a Physician and/or the direction of a licensed nurse, the Health Coach/CMA provides direct and indirect patient care, performs laboratory and other testing, and may assist with clerical functions.
The Health Coach/CMA serves as a key team player when interacting and communicating with patients and/or clinical staff in the ambulatory care environment with innovative primary care model. This role is specific to innovative primary care, a new team based model of care for a complex medical management of determined patient population.
Responsibilities:
The Health Coach/Certified Medical Assistant works in conjunction with the physician, to serve a panel of patients. This includes caring for patients when they present to the practice setting, as well as conducting outreach phone calls, outreach for care gaps, supporting care plans, and coordinating care with other care sites and community services.
Presents a friendly, approachable, professional demeanor and appearance.
Provided accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
Works with community resources to ensure availability to patients with their specific care needs.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Uses organization and unit/department resources efficiently.
Manages work schedule efficiently, completing tasks and assignments on time.
Contributes to opportunities and processes for continuous improvement.
Participates in efforts to reduce cost, streamline work processes, improve and grow services we provide.
Rooms patients and provides direct patient care under the supervision of a physician and/or direction of an RN/LPN. Records medical, surgical and family histories, medications and vital signs. Prepares patients for office procedures and assists nursing and medical staff with routine examinations and patient treatments. Always considers specific patient needs; administers care according to individual age and abilities.
Explains treatment procedures to patients; reinforces patient education regarding medication and special diets or testing that has been provided by the... For full info follow application link.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
