at Twin River Management Group, Inc. dba Bally's Corp in Rock Island, Illinois, United States
Job Description
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.
Job Summary:
Responsible for providing excellent banquet bartending service to all guests in an efficient, courteous and professional manner displaying a high standard of guest services.
Essential Functions:
Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Responsible for all Front of the House Bar services from start to finish
Manages Information
Checks BEO Book for upcoming events, event assignments and bar pull sheets
Meets with Banquet Manager/Supervisor to discuss event requirements (i.e. host/cash bar, specialty liquor, signature drinks, etc.)
Knowledge of all promotions and events
Attends Pre-shift/pre-event meeting
Service Staff Accountability
Assists Banquet Manager/Banquet Supervisor with training employees on steps of service and Universal Service Standards
Exhibits pride in professional appearance
High level of commitment to Customer Service
Executes Event Day Procedures
Pulls bar equipment/liquors needed according to pull sheet for the event
Set up bar and back bar with appropriate glassware, mixers, sodas, liquors, wines according to BEO
Set up register and receive bank from cashier cage
Breakdown bar and ensure all items are label and dated (as applicable), and properly stored in proper place; all liquor returned to proper place in cage
Make sure storage area is clean and organized
Must adhere to company alcohol policy and TIPS training
Must adhere to Illinois State liquor laws
Must adhere to company safety standards
Ensures department adheres to all regulatory, departmental and company policies and procedures.
All other duties as assigned
Qualifications:
High School graduate or equivalent
Excellent customer service skills
Must be able to successfully complete TIPS training and receive a Basset Card
Basic Mathematical skills
Excellent written and verbal communication skills
Read, write, speak, and understand English
Able to work flexible shifts
Physical Requirements:
Physical Demands: specific physical characteristics and abilities are required to perform the work, such as agility, dexterity and long periods of walking, standing, bending, constant motion, carrying or lifting supplies and equipment weighing 40 pounds or more
Work is performed in a high-volume, fast-paced environment
Work is performed in an area that is adequately lighted and ventilated
Work is performed with standard kitchen and bar equipment, in coolers, and sometimes slippery floors
Wears protective clothing required by the work environment or governmental regulations
Operate in mentally and physically stressful situations
What's in it for you:
Competitive wages with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
***Pass a company background investigation***
***Must be 21 years of age***
#LI-BS1Qualifications
Education
High School (preferred)
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.
