at ANSYS in Evanston, Illinois, United States
Job Description
Requisition #:14167
When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Take a leap of certainty ... with Ansys.
Summary / Role Purpose
Join the Ansys Customer Excellence team to direct the activities of a broad functional area via senior managers/managers, solve customers' real-world engineering problems and grow Ansys' business.
Enterprise products and complex projects & solutions require a combination of software and services to achieve the desired outcome. In this role as the Director Enterprise Services, you will lead a team to:
Align between customer business/technical needs with Ansys products and Ansys Sales/ACE capabilities where complex enterprise level services are needed.
De-risk these complex services through selection of right approach and right technology stack, in collaboration with other experts in ACE, R&D
Ensure technical services efficiency, repeatability & quality
Ensure prioritization and balance of resources between projects
Ensure scale by creating expansion & resell plan
Collect business intelligence to help drive sales/product strategy
You will be working in a management capacity within a cross regional / multi-disciplinary teams to leverage your leadership skills to deliver business impact.
Key Duties and Responsibilities
Be responsible (in collaboration with Sales/ACE) for the entire level enterprise services process including clear RACI, from sales to delivery and adoption.
Engage directly and lead your team to engage with customers, to gather insights on what the customer is trying to do, what business/technical problems they are trying to solve, what software is involved, what existing software or processes must we integrate with, what is the customers' view of phases/timeline/budget etc.
Work with the relevant architects, SMEs, PMO to map services & software to meet the customer requirements. This includes creating high level architecture/solutioning (sometimes with different options), services work breakdown including 3rd party, project timeline, cost estimates, customer responsibilities, risks, etc.
Collaborate with Sales and ACE teams to ensure awareness, alignment, approach, risks and agree on go/no-go. If go, build a proposal (in collaboration with others) for the customer, and deliver with Sales.
Stay engaged, advise Sales & ACE on adoption and next phases (expansion), and ensure what was promised was in fact delivered.
Ensure scale by creating resell plan
Conduct annual performancereviewfor team members
Participate with other Ansys Customer Excellence stakeholders to develop strategic plans and objectives
Lead and participate in the development and mentoring of team members, including, but not limited to, providing the team with effective guidance to support key goals, recruiting top talent, establishingcross product / sub-region collaboration, and professional growth
Develop methods to improve operations and lead the effective implementation of resulting changes within the team
Collaborate with the Ansys product development leadership team to guide Ansys product roadmap
Lead and contribute to Ansys corporate initiatives
Contribute to merger and acquisition integration ofcustomer-facingtechnicalteams and processes, and go to market strategy
Practice and promote One Ansys culture
Minimum Education/Certification Requirements and Experience
Required education and degree type: BS or MS or PhD in Mechanical / Chemical / Aerospace / Electrical Engineering or related field
Required minimum years of professional experience in an engineering software environment: BS+12, MS+9, or PhD+7
Proven leadership experience in an engineering software or industry environment
Strong organizational, leadership and mentoring skills;ability to lead complex organizations.Ability tocoordinate with colleaguesacrossgeographically diverse locations.
Ability to interact effectively with senior business managers and C-level executives
Demonstrated knowledge of commercial CAE, CAD, EDA, PLM software packages
Strong interpersonal and communication skills, logical problem-solving, fluent in writing and speaking English
Projects a professional image, fosters teamwork, and demonstrates business acumen
Ability to travel up to... For full info follow application link.
ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
