at Medela LLC in McHenry, Illinois, United States
Job Description
AI Chatbot Customer Excellence Specialist (Mom & Baby)Medela LLC, located in McHenry, IL
- Are you seeking a career with a world-class organization where your skills and experience in customer service and developing content for AI Chatbots can be utilized to the fullest?
- Do you have experience writing, developing and creating content for AI Chatbots to troubleshoot equipment issues?
- Do you have experience gathering and analyzing data to make improvements in AI Chatbot?
- Do you wish to work with a tremendous team of individuals, all pulling for the same goals and objectives?
Medela is seeking an AI Chatbot Customer Excellence Specialist (Mom & Baby), to join our team. Please continue reading for additional information about us and the position.
Please go to https://www.medela.com/company/medelacares to learn about us
This position requires an onsite presence in McHenry, IL three days per week.
What We Offer our AI Chatbot Customer Excellence Specialist (Mom & Baby) Candidate:
- Excellent salary
- Comprehensive benefits plan, which is affordable to our employees
- 401K with match
- Pension Plan
- 16-week Paid Parental Leave
- Generous PTO package, including 14 paid holidays
- A great place to work!
Education and Critical Skills/Experience AI Chatbot Customer Excellence Specialist (Mom & Baby)
- Bachelors degree is preferred
- Minimum three years experience of customer service measured by metrics
- Minimum two years chatbot experience
- Minimum two years experience in chatbot administration, content development, or related roles.
- Strong technical proficiency and familiarity with chatbot platforms and AI technologies.
- Excellent verbal and written communication skills
- Ability to manage multiple conflicting priorities
- Strong multi-tasking and computer skills to navigate multiple systems
- Ability to cope with a fast-paced environment
- Ability to resolve issues using problem solving logic and troubleshooting skills
- Flexible and team oriented
- Excellent problem-solving and analytical skills.
Main Responsibilities AI Chatbot Customer Excellence Specialist (Mom & Baby)
- Develop and create strong trusted and engaging communication solutions through chatbot. Optimize and analyze content and data-driven improvements to ensure the success and efficiency of Medelas Customer Excellence digital solutions.
- Coordinate content with Brand, Marketing and Operations teams to create a consistent end-to-end experience.
- Use data and research to evaluate content impacts, and continuous improvement that drives results.
- Regularly enhance digital agents responses and capabilities to align with evolving customer needs and company objectives.
- Create, edit, and update chatbot content, including responses, FAQs, and product/service information.
- Ensure the chatbot has access to accurate and up-to-date information.
- Continuously gather user feedback to make data-driven improvements.
- Partner with management to implement strategies that improve containment rates by encouraging users to utilize the chatbot for their queries.
- Conduct...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
