at YMCA of Metro Chicago in Chicago, Illinois, United States
Job Description
Description
Inspiring Change through the Power of Play! Lake View YMCA is hiring a Community Concierge team who want to turn their passion for customer service into a career.
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Salary range starts at $15.86 per hour, flexible scheduling, and opportunities to grow within the organization
Scope and Responsibility
Greet community members and guests and make them feel welcome and engaged
Answer phones and email inquiries
Actively manage customer transactions
Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
Maintain inventory of supplies and order new stock, as needed
Requirements
At least 18 years of age
Earned high school diploma or GED
Ability to work flexible hours, weekends, and/or holidays, as needed
Top-notch verbal, written, and interpersonal communication skills
Bilingual, English/Spanish highly preferred
Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required
Qualifications
Behaviors
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic - Shows intense and eager enjoyment and interest
Motivations
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Self-Starter - Inspired to perform without outside help
We are proud to be an EEO/AA employer M/F/D/V. Employment is subject to a background check.
