Correspondence Analyst (INFORMATION SYSTEMS ANALYST II Option A)

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

30% 1. Under administrative direction, serves as a Correspondence Analyst II for the Department of Innovation & Technology (DoIT), supporting the Illinois Department of Revenue (IDOR):

• Performs complex professional and advisory functions in application development for Department of Innovation & Technology (DoIT)/Department of Revenue (IDOR).
• Utilizes GenTax and Microsoft SQL programming language for the database design, VB.NET for program design, and supplied GenTax tools for testing the new processes.
• Performs IT configuration in the GenTax integrated tax system including correspondence.
• Provides application and user support to users.
• Conducts and coordinates in-depth technical research and feasibility studies to determine the best application needs for users.
• Confers with users to identify functional and security requirements and to determine application requirements.
• Performs system analysis by charting process flow.
• Performs specification writing, coding, testing, audit trails.
• Develops control procedures, inputs/outputs, forms design, interactive system procedures.
• Prepares testing plans, test scripts, and test data for new or modified programs and SQL code.
• Utilizes tools and methodologies such as database management systems, business process analysis/systems analysis and design; Object-Oriented Application Design methodology, PC workstations, printers, PC software: Windows 7 and 10, File Transfer Utilities, Adobe, Google Chrome, Outlook, MS Project, Word, and Excel to develop, evaluate and recommend new procedures and techniques to improve the effectiveness of application systems.
• Performs testing to ensure logic paths are tested and other areas of the integrated tax system are not impacted.
• Evaluates test results to verify conformance with program objectives.
• Performs fine tuning of applications.
• Prepares user and operational guidelines, operational manuals and application or system documentation.
• Trains junior developers in GenTax integrated tax system.
• Follows IDOR adopted system design methodology to ensure the integrity of the section portions of the GenTax Integrated Tax System meets the required standards of security, efficiency, and scope of the system.

20% 2. Serves as liaison with user community for changes and enhancements to the Section in the GenTax Integrated Tax System:

• Analyzes Service Requests (SQR), identifies system changes, and develops integrated work plans and cost benefits.
• Makes complex systems modification design changes and prepares complex modifications.
• Evaluates systems needs as part of long-range planning efforts and provides recommendations for system changes/enhancements to management.

20% 3. Serves as project coordinator on highly complex projects while independently planning, developing, and implementing techniques for gathering and interpreting data:

• Offers technical guidance for staff to follow for completing assignments.
• Interprets and explains policies and procedures.
• Monitors project/team work to ensure quality assurance and control measures are applied.

10% 4. Serves as primary support for scheduled and remedial maintenance to the assigned applications:

• Schedules processes, reviews history of processed jobs and responds appropriately to any abnormal completion status.
• Provides status reports to management.

10% 5. Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% 6. Develops and recommends new procedures and techniques to improve the effectiveness of supported application systems:

• Adheres to adopted methodology standards to ensure integrity of each system/sub-system during maintenance/enhancement activities

5% 7. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.