at Allscripts Healthcare LLC in Chicago, Illinois, United States
Job Description
Allscripts
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Job Summary:
The Veradigm Design & Human Experience team ideates, envisions, and crafts meaningful digital experiences for healthcare professionals and their patients across the care continuum. The teams three core capabilities of Research, Strategy, and Design are orchestrated to elevate the electronic health records (EHR) and practice management (PM) experiences within Veradigms suite of Provider products.
The Sr. Manager of User Experience Research is a senior leadership role within Veradigms Design & Human Experience team. This role will lead the team responsible for delivering user insights to our products and design/engineering teams across all Provider products. The ideal candidate will have a talent for seeing the big picture, providing strategic guidance on the best areas to research to inform product plans, vision, and roadmaps in support of our business outcomes and customer needs.
The position will require taking a creative approach to scaling the research function at Veradigm by introducing new methods, processes, and approaches to elevate the organization's purpose of putting people first with a spirit of continuous discovery and delivering value.
This role is also responsible for the practical matters of ensuring the successful execution of research within the team. This means managing work against milestones, allocating resources, and reviewing and critiquing deliverables. You should be undaunted by rolling up your sleeves and supporting the range of research efforts across the team. As a people manager, you will work effectively to build, coach, and mentor the team.
Responsibilities
- Lead our research team responsible for delivering user insights across our product portfolios by gathering alignment on positioning the research function, developing strong partnerships with leaders across Veradigm Provider and fine-tuning processes to enable leveraging research throughout the product development cycle.
- Support and coach researchers to collaborate effectively with cross-functional partners and executive stakeholders, translating their curiosities into actionable research questions and help them break new ground expanding their field of vision through discovery.
- Help the team work on the most impactful highest leverage problems to drive the business forward and enable product teams to embrace and apply the research-mindset to all their customer interactions.
- Assess and grow research capabilities for a team responsible for designing mixed-method studies in an efficient, yet rigorous manner and broadening the research spectrum from discovery to validation and measurement so that we can help the organization gain empathy with those we serve.
- Drive the evolution of a framework of experience metrics and the Exp
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Allscripts is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
