Customer Service Representative

at Group O in Milan, Illinois, United States

Job Description

Position Title: Customer Service Representative

Job Location: Milan, IL

Remote Type: Fully Remote

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Job Shift: 1st Shift

Job Category: Customer Service


Provide basic customer support via telephone as required per program.

Primary Tasks:

  • Provide basic customer support via multiple channels for each assigned program; inbound and/or outbound
  • Document completely and accurately call information provided by the system
  • Document calls for research and escalate through appropriate chain of command
  • Review spec sheets and training manuals and provided sites to remain current on client programs
  • Notify Supervisor of any issues or events



  • High School Diploma or equivalent


  • Good communication skills (verbal)
  • Good customer service skills
  • Basic computer skills


  • Basic Customer service experience
  • Basic phone handling experience

Desired Skills:

  • Providing an efficient & high quality experience for our customers
  • Utilizing resources & leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information
  • Meeting & exceeding performance standards set forth by Group O & our clients

Desired Traits:

  • Customer-focused, energetic attitude; desire to provide exceptional customer service every time
  • Willingness to & accountable for resolving customer concerns
  • Ability to uphold a professional demeanor in difficult situations
  • Ability to adapt & excel in a fast-paced, ever-changing environment
  • Proven longevity in past employment
  • Committed to excellent attendance
  • Ability to sit for long periods of a time, wearing a headset
  • Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs

Equal Employment Opportunity/M/F/disability/protected veteran status


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Job Posting: 11781824

Posted On: Mar 27, 2024

Updated On: Apr 23, 2024

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